Skip to main content
wrmy
Contributor I
January 17, 2021
Answered

WiFi help - Play:1s dropping

I’m having problems with my play ones audio kicking out and sometimes the audio sound as if it is coming from a tin can.  (mostly listening to internet talk radio).  I’m wondering if it is because of how I have it set up.   Also the audio sounds much better if I stream via the TV app (YouTube TV) vs playing through the apple tv app Youtube TV.  Right now watching TV I have no audio from my play 1’s.

Apple TV 4K

LG smart TV

Boost- ethernet to Linksys velop router not spectrum modem

Playbar-,ethernet connected to boost.  Optic fiber to TV

Sub  and 2 play 1’s wifi on sonos boost.

I turned off trueplay  because it makes it worse.

Music playback full

I’ve considered disabling the whole system and start over,  I don’t think I’m getting the great sonos audio.  I realize this is not a real 5:1 but I expected better audio quality.

 

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
wrmyAnswer
Contributor I
February 7, 2021

After much searching in this forum I found the solution to this problem from another poster.  My Playbar (even tho hardwired) needed the the connection set to “enable wifi”.  So far so good.  Fingers crossed.

View in thread

15 replies

Show previous replies
Rowena B.
Rowena B.
Retired Sonos Staff
January 20, 2021

Hi @wrmy, 

Thanks for your response. Let me share some information with you.

Sonos system can be configured in either a wireless or wired setup, with the Sonos Boost wired to your router, it will create a Sonos network. The Sonos Boost is great to possibly help to operate in a room where Sonos is beyond the reach of your WiFi because it will establish a SonosNet, and Sonos products will be able to pass the wireless signal to other Sonos products.

Please keep us posted on how you get on with the advice above. We’ll wait for your reply.

Help others find useful content by clicking the like button and selecting the best answer to your question.
wrmyAuthor
Contributor I
February 6, 2021

Hello,

Its been 16 days and the Play 1’s still fade in and out with the Playbar.  I’ll have audio on all speaker then either 1 or both of the 1’s will fade out then fade in. The audio will echo and sounds as if they are talking into a tin can then fluctuate between the playbar and 1’s.  It is so annoying that I have unplugged them.  I moved the boost, changed channels along with your suggested steps.  I’m going to remove the boost to see if that helps.  I don’t recall having this issue using the S1 app.

wrmyAuthor
Contributor I
February 6, 2021

update,

I removed the Play 1’s from the surround sound and can play independently.  Here is what I found-If I only listen to the Play 1’s via my LG smart TV they cut out.  I’m submitting another diagnostic.  1803884632.  

I wasn’t aware of this issue streaming music.

 

wrmyAuthorAnswer
Contributor I
February 7, 2021

After much searching in this forum I found the solution to this problem from another poster.  My Playbar (even tho hardwired) needed the the connection set to “enable wifi”.  So far so good.  Fingers crossed.

Rowena B.
Rowena B.
Retired Sonos Staff
February 7, 2021

Hi @wrmy, thanks for your response and for updating us. We really appreciate all your effort in resolving the issue. Please continue to monitor your Sonos system. If you run into any issues, I recommend contacting our phone support for more in-depth troubleshooting steps. If you have any further questions or concerns, we'll be glad to assist you.

Help others find useful content by clicking the like button and selecting the best answer to your question.
Terms & ConditionsAccessibility statement