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quent.w
Avid Contributor I
Jun 12, 2017 1:40 PM UTC

Why don't Sonos offer a repair service?

Sonos are no longer a young start up, that has not had time to think about repair. Sonos, like all electronic products, occasionally one goes wrong. Your products are expensive to buy, and you could set up a repair workshop and repair them (or even contract it out). I'm sure this could be a revenue centre not a cost centre.

I am a long time user with a reasonable investment in Sonos (seven units) - or six working units and a faulty one!

I used be proud of my Sonos system, and promote the Sonos products amongst my friends, but this looks like you don't care about your users. If users don't feel valued, they stop caring about the company.

How many other users have faulty units at home?
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    nik9669a
    Senior Virtuoso
    Nov 15, 2019 11:06 AM UTC

    eBay might be you friend? Pre-owned, but of course with no warranty,  gen 1 Play:5’s from under £200. 

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    jmesney
    Lyricist II
    Nov 15, 2019 11:26 AM UTC

    Thanks for the tip Nik. Makes eBay a good source of spares too. But I am coming to the conclusion I need gear with more longevity than Sonos despite my substantial past investment in their products. My Play5 only lasted 3 years before developing the defect. I suspect their choice of Chinese manufacturing may be letting Sonos down in terms of consistent quality.  

     

    Similar to what the contributor said above, I also have MUCH older Yamaha and Mission gear that I use a lot - the stuff is built like a tank and runs for decades even with daily use/abuse with 100% reliability - not a single fault with any of it. 

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    Ryan S
    Ryan S
    Retired Sonos Staff
    Nov 15, 2019 5:29 PM UTC

    Regarding the stereo pair, a new Play:5 and an old one can’t be bonded into a single room. They sound very different, the new one far better. However, we’ve had this sort of thing come up before. If you follow up with that support ticket and let them know, they can help out.

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    Stanley_4
    Stanley_4
    Grand Maestro
    Nov 16, 2019 12:28 AM UTC

    Maybe do the trade-up for a Play 5 bundled pair?

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