Skip to main content
canezmd
Contributor II
April 22, 2023
Answered

When will roam battery replacement be offered?

I have about 20 Sonos speakers in my house, so I’m very into the ecosystem… the roam makes me want to never buy another Sonos product. 
 

My roam lasted about a year… just out of warranty… when the battery died. It’s now a paper weight. I refuse to drop another $180 for a product that will last about a year and then it goes in the trash. 
 

This is a widespread, well known issue. It’s unfathomable that Sonos doesn’t offer either a battery replacement service or a discontinued whole unit replacement. 
 

Either offer the service or ripping everyone off by selling the roam. 

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    buzz
    buzzAnswer
    Grand Maestro
    April 22, 2023

    Have you contacted SONOS support?

    View in thread

    17 replies

    Show previous replies
    mrtlumbra
    Contributor I
    May 2, 2023

    You're not alone, when I first got the speaker, I was able to get about 5 hours total in playtime.  However I think my problem was leaving it on a Qi charger.  The battery isn't good to begin with and now mine can't even turn on.  I'll be buying a battery and attempting to replace as opposed to buying a new Roam.  Batterys are junk in the roam by the sounds of things.

    Oregon Jeff
    Lyricist I
    May 23, 2023

    I GOT AN “EXCEPTION” REPLACEMENT FOR AN OUT OF WARRANTY ROAM

    I have a Roam purchased 8/21 where the battery has died 19 months later.  Also have an Arc, 1SL, and a sub, so sort of married to Sonos.  Knowing the warranty ended 8/22, I was pursuing reimbursement from the credit card used to purchase, which offers an extended warranty of one year (not a separate purchased warranty).  Credit card company wants a document stating the Roam can’t be repaired.  Called Sonos and told that story.  Went through their diagnostics, and nothing worked.  Rather than sending me a document the Roam had failed, they agreed to send me a free replacement, despite being out of warranty.  And the replacement does have another year of warranty.  Have to return the failed Roam, at their expense, which is fine.

    Not sure why they made this “exception,” but guessing they didn’t want to go on record in writing about the Roam having failed.  Regardless, given I’m happily married to Sonos with the other gear, I was pleased with their solution.  Simpler and faster than the hoops to jump through with the credit card.

    Might try this approach if your situation allows?

    PS I see they now have a battery replacement for the Move.  Hoping they come up with one for the Roam.

      cmf56
      Lyricist I
      June 14, 2023

      Just got off the phone with Sonos…it was we over an hour conversation, but I have a new roam coming. Purchased 4/21 and the battery must have just pooped out. They are asking me to return the old roam on their dime and will send me a new one. I’ll check back in a week or two to see if I got the new roam!

        Dovahvahriin
        Dovahvahriin
        Contributor I
        June 24, 2023

        Same issue here. Doesn't respond, doesn't charge on it's base, battery light WILL light up when on USB-C charge but still on when left overnight and not responding. Is there any option of contacting Sonos support via email? I can't afford to spend an hour on a call to them!

          buzz
          buzz
          Grand Maestro
          June 24, 2023

          Have you tried the reset procedure that I described above?

            IrritatedCustomer
            Lyricist I
            June 30, 2023

            My Roam failed 16 months after purchase.  I went through the same experience as others - non-responsive Roam which would get an orange light while on the charger.  Called support, spent more than an hour (and multiple calls) to go through their very specific instructions (5w charger, press and hold buttons to reset/restart the device), all to no avail.  Ultimately I found a tear-down video on youtube and just ordered a new battery on Amazon.  I’m thinking it’s worth risking $30 for a battery, than to throw away a device that (aside from the bad battery) should still work.  

             

            My cheap non-name bluetooth speaker that I got on amazon for $35 years ago still works fine; the Roam is a $190 disappointment. 

              Amitaditya
              Lyricist I
              July 19, 2023

              I experienced the same problem with 2 Roam speakers.   After exhausting all troubleshooting procedures, I decided to take it apart and replaced the battery myself. I found new nickel cadmium battery replacements on Amazon and now both speakers work perfectly.   

               

              This is phenomenal! My two sonos roams bricked after 18 months. They offered 30 percent discount. I am wondering if it is worth spending another $250 vs.70 for battery.

                Terms & ConditionsAccessibility statement