Update 2021 - PROFIT FIRST, CUSTOMER.....Sorry who?

Here’s a suggestion, if a update is released and affects users worldwide making their £$€¥1000’s systems useless, why not have this information as a leading banner on the Sonos website saying sorry along with ‘we are very sorry for the inconvenience and are working round the clock to rectify this’ instead of ‘      ‘ YES NOTHING. You have to find out thru other forums that everyone else affected too with the same issue. Right now I’m talking about S1 but am aware with the descriptions in the forums that S2 is also having the same issues - ‘components dropping off’ with combined ‘erratic playback’ also ‘insufficient buffer blah blah’ 

So SONOS as a customer relations exercise have many running thru standard trouble shooting - including messing around Routers that are fine on everything else, I really really cannot believe in the middle of this update crisis that Sonos is not straight with everyone in the first place - and please read the vast amount of social media forum comments before answering with some  ‘corporate B.S’ 

im even more intrigued that SONOS have not suspended sales till this issue is sorted, as the units don’t work ‘not fit for purpose’ and agin see in the forums a number have successfully had refunds and advise others how to to about it in the face of ‘no replies’ from Sonos on the subject of refund…….. Yes - Profit First

Finally my final monologue of dibble: 

I have supported Sonos for many years - 5no. S1, 1no. S3, 2no. S5, Playbar, Sub - and have been largely happy with  Sonos but  the software  is poor - Lazy programming and lack of ability is to blame, this is across the board with programmers (apologies to programmers this is really not your fault as such), this was brought up many many years ago in the advent of games consoles that update the hardware would become the norm instead of software work rounds like the C64 & Sinclair spectrum bedroom programmers did they literally squeezed the life out of the processors and Ram…….…