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Contributor I
January 1, 2015

Unable to add music from Spotify to queue

Spotify no longer working. Getting error 'unable to tracks to the queue'. Even local files stored on my iphone, nothing works. Cleared queue.Tried deleting account from Macbook and re-adding. please help. system useless without this ability. Thanks
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    17 replies

    Lyricist III
    October 30, 2015
    I just tried clearing my Q and now seems to be working. So far so good
    Lyricist I
    October 30, 2015
    I'm having the same problem
    Lyricist II
    October 30, 2015
    I have power cycled the router and both speakers (Sonos 1) but problem persists. I find it strange that songs can play from multiple sources through either Sonos unit, streaming or otherwise, except queue cannot be changed for Google Play tracks. Much prefer working with the app, especially when having a large group over, so looking forward to response.

    Preemptively sending diagnostic number before heading to work:

    5057204
    Ryan S
    Retired Sonos Staff
    October 30, 2015
    There was an issue with Google Play Music which we've been working to resolve. At this time it should be all set, but please let us know if you have any further trouble with adding tracks to your queue from the service (other playback and services weren't affected by this outage).
    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
    Lyricist II
    October 30, 2015
    There was an issue with Google Play Music which we've been working to resolve. At this time it should be all set, but please let us know if you have any further trouble with adding tracks to your queue from the service (other playback and services weren't affected by this outage).

    Yes, just tested and can confirm it is working! Thank you.
    Lyricist I
    October 13, 2016
    I can suddenly not add a whole album to the queue. However, I can add one song at a time. I have cleared the queue, reinstalled the Sonos, and even updated the Music Library - all to no avail. I continue to receive the error "Unable to add songs to the queue." Any idea anyone how to fix this?
    Lyricist I
    January 14, 2018
    Hello, i seem to be having the same problem, snd have tried the solutions here and still no result. The queue is cleared on all devices, tried deleting sonos from devices and re-adding but persistently get the ‘unable to add songs to the queue’ message. Frustrating.