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jacob_7
Prodigy I
October 31, 2019

Trade up scheme

Either I'm misunderstanding or this scheme is just  encouraging people to throw away perfectly good Sonos equipment. 

 

The way I read it, you "trade up" by selecting an eligible device and it then gets deactivated by Sonos for you to bin.

 

This is surely ethically wrong?

 

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    218 replies

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    Airgetlam
    Airgetlam
    April 30, 2020

    Seems odd to me. When I went through the process, during the time that Sonos was requiring the ‘bricking’ of the traded in device, I recall at least three, if not four pop up warnings about the consequences of my actions.  Are you saying you didn’t see these? Or did you not read them? Or not believe them? 

    For me, it was annoying. I knew what I was doing, I wanted fewer pop ups warning me about the fact that my devices would no longer be usable. 

    Yes, now I’m unhappy that I took the decision when I did, and didn’t wait it out. On the other hand, I have absolutely no one to blame but myself. I took the decision based on the information available at the time. I read the warning pop ups that Sonos put in my way, but for me, it was an end to get to the 30% discount. 

    I’m sorry you’re upset with Sonos about this. I wish there was something that could be done to recover your two PLAY;5s, because then I could recover mine (if I hadn’t already recycled it, per the instructions Sonos gave). 

    Had both of us waited a bit longer, then we’d both be much happier. I just don’t think that there’s an opportunity to change what has already happened. 

    Bruce
    jgatie
    jgatie
    May 1, 2020

    Wrong thread.

    James Soukup
    Enthusiast I
    June 6, 2020

    Either I'm misunderstanding or this scheme is just  encouraging people to throw away perfectly good Sonos equipment. 

     

    The way I read it, you "trade up" by selecting an eligible device and it then gets deactivated by Sonos for you to bin.

     

    This is surely ethically wrong?

    No one is fooled by Sonos and their trade up program I hope.  It’s simply “hey look at our stuff and buy it cause the older expensive stuff we sold you is not making us any money anymore.”

    I love my Sonos system but I think this program Is a bunch of crap.  If the ports were $200 each then maybe I wouldn’t feel like I’m getting screwed but they’re not.  I have two connects that I have to trade up if I want the new updates so even with credit it’s gonna be over $600.  $600 to get the same service yet slightly worse than what I had before?  Bunch of crap you ask me.  I did trade one of my connects up already and am saving up enough money to do the second one but I’m not happy about it at all. Don’t release an upgrade able product and then years later after someone has invested a large amount of money say were not gonna do that anymore.  And good lord lower the prices on your items.  I can buy a top of the line Yamaha receiver for around $500 but I can only buy one Play 5 for that. Not consumer friendly but I gotta say I still love the products.  Just wish I could afford more of them. 

    James Soukup
    Enthusiast I
    June 6, 2020

    You do know “encouraging” is not a gun to the head, right? Of all the policies to complain about, you pick one that encourages recycling?  First world problems indeed. :rolling_eyes:

    You see it as encouraging recycling and I see it as encouraging waste. So I guess we'll agree to disagree.

    Sadly though it's not a first world problem. Just a world problem.

     

     

    I don’t seen how the Sonos tradeup program is a problem for the world.  Are you saying the volume of Sonos speakers that are recycled instead of used is going to have a significant impact on the environment?  Or maybe suggesting that the program is going to encourage people to recycle instead of reuse in general...and that’s going to damage the environment in a noticeable way?

    Man I wish I had the kind of time you people do to argue about dumb stuff like this.  I was just trying to find the answer to my question about how to get around the deactivation of my connect so I could resell it in order to re-coop some of the outrageous amount of money that the Ports cost.  Get jobs sheeple.  Then no one will have to waste time reading your dumb, irrelevant arguments. 

    jgatie
    jgatie
    June 6, 2020

    Man I wish I had the kind of time you people do to argue about dumb stuff like this.  I was just trying to find the answer to my question about how to get around the deactivation of my connect so I could resell it in order to re-coop some of the outrageous amount of money that the Ports cost.  Get jobs sheeple.  Then no one will have to waste time reading your dumb, irrelevant arguments. 

     

    You do realize that you are replying to months old posts that do not even apply today, since the “recycle” program that bricked the old devices is no longer in effect?

    jacob_7Author
    Prodigy I
    June 6, 2020

    You do know “encouraging” is not a gun to the head, right? Of all the policies to complain about, you pick one that encourages recycling?  First world problems indeed. :rolling_eyes:

    You see it as encouraging recycling and I see it as encouraging waste. So I guess we'll agree to disagree.

    Sadly though it's not a first world problem. Just a world problem.

     

     

    I don’t seen how the Sonos tradeup program is a problem for the world.  Are you saying the volume of Sonos speakers that are recycled instead of used is going to have a significant impact on the environment?  Or maybe suggesting that the program is going to encourage people to recycle instead of reuse in general...and that’s going to damage the environment in a noticeable way?

    Man I wish I had the kind of time you people do to argue about dumb stuff like this.  I was just trying to find the answer to my question about how to get around the deactivation of my connect so I could resell it in order to re-coop some of the outrageous amount of money that the Ports cost.  Get jobs sheeple.  Then no one will have to waste time reading your dumb, irrelevant arguments. 

     

    Dumb!

    Ha ha, "re-coop".

    :-)

     

     

     

     

     

    Abeswhite
    Lyricist I
    October 21, 2020

    When trading up from a connect to an Arc i clicked on Boost by mistake and my credit has been applied to the boost. Is there a way of changing credit to an Arc purchase please?

    John B
    October 21, 2020

    When trading up from a connect to an Arc i clicked on Boost by mistake and my credit has been applied to the boost. Is there a way of changing credit to an Arc purchase please?

    This is a user forum.  You need to contact Sonos directly.

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