Trade up scheme

It’s just sad. They are just adding “planned obsolescence” into what was once a great product. 

App solution needed.
Sonos, a call for you to find a solution to the legacy generation 1 announcement that doesn't cause the mass carbon footprint waste of perfectly good products, and also cause a large proportion of your customer base to simply abandon your products forever.
I am no technical expert but a solution here seems perfectly logical and feasible. You want to develop new software and take new products forward, but at the same time say gen1 products wont cope with those updates.
You need a strategy of App deployment and retention aligned to generation of products.
If at 30th April 2020 the current version of your App was cast in stone but made available for constant download for gen1 products, meaning I could still use, connect and enjoy my sound system, this would be a reasonable compromise. I'd accept, as in any environment that if I didnt have the latest kit, I might not be able to enjoy the latest features, but I would not expect to lose everything I had enjoyed simply because there was no way to preserve it.
You need a clear differential on Gen1 and Gen2 onwards etc software from May 2020 onwards that customers can make an informed decision on.
Would it be so hard to keep both old and new software apps on the Play and iStore for example?
Also, can we not have a selection in the App to force its hand and prevent it trying to bring updates down for the speakers? We just need to preserve what we have within an App that functions with it.
Stop the madness.
Thank you

Looks like lots of very unhappy customers . Sonos you really need to relook at this ? If your speakers are as good as you say … then they should be just as good without software … or am I missing something on how speakers actually work !!!  Very annoyed . 

I was going to make use of the trade up scheme until I saw the bombshell announcement yesterday. I’ve now changed my mind because I’ve lost all trust and confidence in Sonos as a company and I don’t want to feel trapped into their system any more. 

I will take the option of keeping my existing hardware and stop the software updates. 

Am I alone in this feeling of not trusting Sonos any more?

Do the right thing SONO’s, as an investor/shareholder, figure out the software to separate the Gen 1 from the non-legacy software.  If I don’t Trade Up, you are making the rest of my system obsolete (8 other products).  I currently do not wish to spend the $$$$ (after 30% off) on three more Play 5’s and then dump operating speakers in the trash.  Can’t wait for your earnings call! 

By the way, you must have a Bonehead for Public Relations to send out an email like that.

I still haven’t received the email from Sonos. I never got the offer email when the CR100 was dumped either. I think this is because I had to change the email address that my system was linked to and their system cannot cope with this. I have to find these things out from the internet rather than from Sonos. 

If I log into my Sonos account and view my details it does tell me that I have 4 items that will be ‘trashed’ soon.

Like most formerly-loyal, multi-product Sonos users, I’m pretty bothered about this entire issue. However, it’s this lack of concern for the environment that angers me the most. I really want nothing to do with a company that cares so little about the state of the planet in 2020. And the arrogance of the responses from Sonos on this thread--basically trying to argue that by bricking perfectly functioning, high-quality devices, while calling it a “recycling” program, they are taking an ethical approach to electronic waste--is simply insulting.

In the end, I think this is all about wanting to add unnecessary “upgrades” only to differentiate their products from cheaper devices like Amazon Echoes, Google Home Minis, etc. That’s the only reason I can think of, because streaming music alone shouldn’t be facing many technological innovations in the coming years. To me it shows a real lack of faith in the quality of their products and their overall system.

Joke’s on them (and the planet) in the end, when in pursuit of short-term profits and stock market gains they ruin their reputation and push away their loyal customers (many of whom, like me, have essentially been unpaid salespeople over the past decade as I told people how great Sonos is). Or, sadly, the joke might be on me when they eventually declare bankruptcy and ALL of my products stop working!

I have that exact problem. Multiple amps and connects that were purchased and deployed amongst young units and old units. Several key areas that I used are now going to potentially drag down other current systems.

i also question if this will be a rolling “10 year old” product issue… so next year the 2012 units fall off and on and on. 
It would be helpful to get some insight as to the scope of the problem created by stopping future updates. Lack of access to new streaming services or smart home inter connectivity I can leave with. Unit log offs and content interruptions would be a deal breaker. As referenced in other threads, Sonos taking the carrot approach over the stick would feel better to those of us who have gone all in on years and years of products. 

Sure would have been nice to see this before the price increase on the Port.  Nope, not intentional at all.