Trade up scheme

Other than enforcing their patents which is perfectly reasonable what is Sonos doing to control the market?

Why are you blaming Sonos for Apple dropping support for their older devices? Apple should follow Sonos’ path and keep their old stuff working, like my 13 year old ZP.

So I’ll wait patiently for your facts now.

Here is a simpler solution: offer a 25% price discount for registered owners with eligible equipment for no other reason than they are current, easily verified customers and as such have a discount extended to them for newer products. The older units are still theirs to do with as they please. Leaving them on the Sonos network will still have possible negative future impacts by deprecating the entire system so there is already an incentive to either resell or give them away. Bricking the traded devices is rather ridiculous. 
Make this a loyalty program, not a trade-in program.

They are now telling me that my 3 Gen 1 Play 5’s are inhibiting updates to my 9 other pieces of equipment (2 playbases, 2 subs, 2 Play 1’s, 1 Play 5 Gen II, Boost and Connect Amp).  Also, the play 5’s only show a trade for the Move, I don’t consider that a fair trade.  I’m not sure how the software updates can’t discern the individual units.

“Legacy products were introduced between 2005 and 2011 and, given the age of the technology, do not have enough memory or processing power to sustain future innovation.

Please note that because Sonos is a system, all products operate on the same software. If modern products remain connected to legacy products after May, they also will not receive software updates and new features.”

So it’s not just $1200.00 worth of “Legacy” units anymore, my whole system has become “Legacy”.

Guess I should be happy since I’m a Stockholder, but I’m not.

Not sure where you read that the trade up for the Play:5 is a Move.  There is no “trade up”, it’s a trade in.  For each device you trade in, you get a discount of 30% off any one Sonos item you wish to buy, including some of the bundles.  Theoretically, you could trade in a Connect ($350 when new) and get 30% off a full 5.1 Home Theater set.  

I got the “trade up” right from the Sonos site hyperlinked from there Email.  Says $279.30 after Trade Up.

The so called “Connect Amp” has two different models, one of which is obsolete under this program, one is not. At the time when the hardware got rev’d there was a mix of the two Connect Amps in the marketplace, a person could have purchased one of each and inadvertently ended up with an end of life product. I’d call that false advertising, or some sort of violation of consumer laws.

How?  There was no advertising about end of support life at all during the time of purchase, except for probably something about Sonos having the right to drop support at any time or a certain time.  Both amps in your example would be covered under your scenario.  At the very least it would not matter that one is continuing support and one is not.  You might have a case if the devices you bought listed the tech specs of the device, and one of the devices didn’t meet that spec.  But Sonos doesn’t release that information.

I’m not saying you have to be happy about this situation.  I’m just not seeing how your scenario results in any unique kind of grievance.

I got the “trade up” right from the Sonos site hyperlinked from there Email.  Says $279.30 after Trade Up.

 

 

Just a suggestion (and a strange one at that).  You can use your 30% on any and all Sonos products (and most bundles).

Ok, I do see the 30% off any New product now, but it’s only after I log into my account on the Sonos site.  I guess if the Email would have prompted a log-in to my account first, I wouldn’t have misunderstood and would have seen the 30% information up front.  Thanks for the push jgatie!

I read it like this too - “replace all units before updates end in May, or you will get a reduced experience from your system”. So, no choise, no options. Just replace otherwise fully functionally equipment in order to be able to use any new products”.

And I also wondered about the suggested trade-in Play:5 to Move - nothing on the My Sonos site indicates that anything else should be possible. Hopefully it is but it is not written anywhere.

I have studied the product descriptions in order to see if there would be any useful new features that could somehow justify replacing the old devices, but I don’t see any. Maybe iPhone users will be happy, but I use Android - and not for streaming music.

This whole “offer” has made me look for alternatives to Sonos, even though I have until now been happy with what I had. Sad, sad. I guess that Sonos has decided to split their customers in two groups and go with the one that can be expected to replace equipment often; while leaving the more moderate buyers behind. Probably some marketing guru came up with this idea as the new black, so now Sonos follow this path for a while, until they will be almost bancrupt, bought by Samsung/Harmann, and closed.