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Prodigy I
October 31, 2019

Trade up scheme

Either I'm misunderstanding or this scheme is just  encouraging people to throw away perfectly good Sonos equipment. 

 

The way I read it, you "trade up" by selecting an eligible device and it then gets deactivated by Sonos for you to bin.

 

This is surely ethically wrong?

 

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218 replies

Lyricist I
November 30, 2019

No thank you. You misunderstood my point. Perhaps you can read my post again.

Avid Contributor III
December 5, 2019

What’s going to happen is we’ll see these ‘bricked’ units being sold through 3rd-party channels, like Ebay etc…  The market will be flooded with ‘as-is, for parts or repair’ units that have nothing physically wrong with them, but cannot be used.   Unsuspecting buyers (who may have had previous experience buying such units and getting them to work) will be flooding Sonos tech support only to find out their serial number has been permanently blacklisted.   Used Sonos has an unusually high resale value (which points to how much people really enjoy these products!)    Tanking that market will not necessarily result in more sales of new units for them, IMO...

 

case in point:  https://www.ebay.com/itm/-/324002474324

At least this seller KNOWS and DISCLOSES that this unit has been bricked by Sonos as part of the trade-up program.  I predict we’ll see many more people ‘recycling’ in this fashion and it’s not going to be pretty...

Lyricist I
December 20, 2019

This program is ridiculous. I'm not going to get rid of my perfectly good two Play 5 first gens to get Airplay 2. Lol I hope the next step will be not supporting older devices at all and being deactivated by the company. I spent over a $1500 for all my speakers and gave out eight Sonos speakers to all my family members two years ago for the holidays. I am huge fan of Sonos but this promotion is just a money grab to get people to upgrade to the newer models while taking a perfectly fine model off the market. Imagine if you went to a Honda dealership and bought another Honda and they said we will give you a $500 off for the being a loyal customer but you have to total your old car. What the hell?

Stanley_4
Grand Maestro
December 21, 2019

Since they paid me more in the discount than I paid for my ZP-80s when I first bought them new I’m sure not feeling ripped off. I see it as I got 13 years of free use and a small cash gift for upgrading.

 

The upgrade is an offer, if you don’t like it ignore it.

Lyricist I
December 25, 2019

I for one will not  be using the trade up, for 2 reasons

1. They is no trade up for the play:3 I own

2. I only bought a connect:amp a year ago, so might be old in sonos mind set, its still new for me and the 30% off isn't worth my time upgrading.

I agree with most comments and that sonos are doing nothing to help their reputation in waste management and helping our environment.  Bricking device because they are not the latest, or don't have features like airplay (that I personally wouldn't use) seem irresponsible.  Selling them on to others at a lower price will introduce people to sonos products that might not be able to afford the newest version, or scared of spending to much trying the world of wireless speakers.  They'll probably buy an echo and use that, ;-)

 

Enthusiast II
December 26, 2019

I don’t really care that my zp80’s and zp100 are old - I’m getting old too lol. They do what I want and I don’t care that they run on Wireless G - big deal - wireless G can cope with streaming audio - that’s why the products worked in the first place. They work just as well the non microphone versions of recent Sonos Products for my purposes and work with far better speakers than the recent Sonos products to boot.

I don’t care about the upgrade offer either because to me most of the products are a downgrade for my purposes or only offer the same functionality in terms of my usage.

There is absolutely no reason by the ZP80’s and ZP100’s should be not supported because they are no different to the new Ikea speakers with no microphones or the Sonos One version that is new with no microphones.

I would therefore be annoyed if my audio equipment was forcibly deactivated and I don’t give a toss about fanboys here who don’t care because they have recently bought the latest and greatest. I’m not in the habit of charitable donations to companies that can’t manage their business models into the future. I didn’t sign up for a perpetual income stream back to Sonos (although I did recently buy a Sonos Beam for my TV because I thought the company was decent since I found my older products reliable). I bought supposedly simple media streamers and a media streamer amplifier that is effectively part of my house ie. inbuilt ceiling speakers. Not my fault they took away the CR100 interface and then have to support an app to control them.

Besides they are no different to their other modern products in terms of function anyway other than the wireless G network protocol which is no skin off their teeth. I mention that functionally they are not much different to some of their other products because from a programming perspective their user interface functionality through the app would work the same way and from a coding perspective it’s not much different.

All I can say is I’m loyal to Sonos for the moment and did recently buy a new product as mentioned - but I deactivating would make me instantly disloyal and they wouldn’t be getting any more of my cash in the future no matter what - hypothetically speaking. My ZP100 is an expensive bit of kit especially for the modern equivalent and is a perfectly good amplifier as well.

Also as far as supporting their app goes you have individuals that write sophisticated apps that aren’t companies including ones for Sonos would you believe - so I don’t buy the lack of resources constraint I’ve heard touted here on their part. If a single developer can do it - so can Sonos.

106rallye
December 26, 2019

Not sure what you are trying to say here. Sonos isn’t forcing anyone to take this offer under thread of deactivating their devices. Accepting the offer is a choice. Choosing this will have you agree to having Sonos deactivate your old device.

Enthusiast II
December 26, 2019

Not sure what you are trying to say here. Sonos isn’t forcing anyone to take this offer under thread of deactivating their devices. Accepting the offer is a choice. Choosing this will have you agree to having Sonos deactivate your old device.

I understand that but isn’t there talk of them basically turning off support for them via the Sonos Controller app and the upgrade offer is basically a sweetener before that happens? My point was basically that short of wireless G protocol ceasing to exist, I can’t see why they can’t be supported given their hardware functionally is basically the same as the new incarnations. The front end has to deal with the same logic flows virtually as a Sonos Connect.

I guess I’m fishing for what is going on and what’s behind all this… I do know that as long as they work I’m happy with them the way they are,

Stanley_4
Grand Maestro
December 27, 2019

Lots of talk about everything from the moon landings being fake to the Earth being flat.

Sonos has an excellent reputation for keeping future plans quiet which leads to trolls trying to get responses by posting all kinds of stuff.

You will save yourself a lot of grief if you filter out all the predictions based on nothing but bile and speculation.

Only reliable sources on future plans I’ve found are the Sonos staff and posts linking to FCC filings.

Enthusiast II
December 27, 2019

Lots of talk about everything from the moon landings being fake to the Earth being flat.

Sonos has an excellent reputation for keeping future plans quiet which leads to trolls trying to get responses by posting all kinds of stuff.

You will save yourself a lot of grief if you filter out all the predictions based on nothing but bile and speculation.

Only reliable sources on future plans I’ve found are the Sonos staff and posts linking to FCC filings.

Well personally I don’t think I’m trolling by saying I’d be annoyed if a company bricked the audio equipment that I own that is working perfectly well and trying to find out what is going on. I invested a fair sum in it whether or not it was in the past. 

To me it’s fairly unprecedented that a piece of equipment that is connected to my stereo and my in ceiling speakers in the bedroom just suddenly potentially gets “taken” from me unless I buy a modern version that does exactly the same thing. Even Apple’s multipurpose iPhones don’t get deactivated. They continue to run on the old software. With an audio component they are even simpler and only perform a predefined role so even harder to justify. So it’s fair enough in my opinion to ask whether they are planning to brick them if we don’t upgrade at some point. Knowledge is power.

Not supporting the CR100 is different because a viable alternative was provided via smartphones and desktop applications which 99.9% of people had access to therefore no loss was really suffered.

Also people’s circumstances change. When I bought them I had a much higher income. Now I’m retired spending that sort of money on replacements is not trivial. Like I said, I did not subscribe to a perpetual gravy train business model when I purchased them. I owe them nothing. They owe me a working product for the life of the hardware imo. The only constraint is software and as I said a one man development team has created a third party UI for it - so they can manage it no problem at all with their resources. Also that software constraint is a problem of their own making, it’s their design, it should not become my problem that they didn’t potentially think about the whole of life support costs. They should be supported until I decide they are no longer useful and decommission them myself.

And yes some of this is pre-emptive. If you don’t speak up you get walked over.