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ccorbin63
Contributor I
July 18, 2021
Answered

Symphonisk plays no sound but otherwise has full functionality

I just recently purchased the Symphonisk speaker and there is no sound. I don’t even get sound during true play. I do have a light on the front that is white. The play button and volume buttons work just fine and I can control my play 1 if the speakers are paired from the Symphonisk. From all appearances it just seems that the speaker is broken. 

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Airgetlam
AirgetlamAnswer
July 19, 2021

Then return it to IKEA, and get a new one. 

Bruce
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ccorbin63Author
Contributor I
July 19, 2021

Unfortunately these solutions did not work

Airgetlam
AirgetlamAnswer
July 19, 2021

Then return it to IKEA, and get a new one. 

Bruce
Ken_Griffiths
Ken_Griffiths
July 19, 2021

Unfortunately these solutions did not work

As you have a Play:1 already setup on your system you will lose nothing by trying a factory reset of your Symfonisk speaker, that’s if you have not tried that option already - it would be interesting to see again if the ‘success tone’ is played by the speaker when it is setup again on your existing Account/System.

Here is the factory reset process…

Factory resetting a Sonos product

Once the speaker is reset, open the Sonos App, ensure you can see the Play:1 in that app and then goto “Settings/System/Add Product” and follow the onscreen instructions until the setup process is complete and then try to play to the speaker. 
 

It would also be interesting to see what happens when you fully close the Sonos App and power off just your Play:1 speaker only to see if the Symfonisk speaker then works standalone when you next reopen the App - so it’s your only Sonos device on the Nighthawk network.

ccorbin63Author
Contributor I
July 20, 2021

Okay so after a factory reset I still don’t get the chime I’m supposed to during setup. Sounds like to me it’s a faulty speaker. 

    Ken_Griffiths
    Ken_Griffiths
    July 20, 2021

    Okay so after a factory reset I still don’t get the chime I’m supposed to during setup. Sounds like to me it’s a faulty speaker. 

    Sorry to hear that news, hope you can get it sorted quickly.👍

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