Sub-Mini volume does not adjust via ERA 100 volume touch control - support say normal operation, really???

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I just bought a Sub Mini which is working well with my stereo pair of ERA 100 speakers with one major exception.

The touch controls on each ERA 100 do not control the volume of the sub, only the other ERA 100 speaker leaving the sound with either way too much or too little bass depending on if I turned the volume up or down.

The volume works correctly using the phone APP which even brings the volume of the Sub Mini back in sync with the 2 ERA 100s.

Sonos tech support verified this behavior using the support feature which confirmed the volume was moving in sync using the APP but not when using the touch controls in 2 separate submissions.

Sonos Tech support said this is normal behavior but I am a little skeptical of the agent’s response and frequently use the grooved touch volume control.

Is the sub’s volume not responding to the volume touch controls on the speakers consistent with other’s experience?

Any thoughts or suggestions?

ty

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AirgetlamAnswer

Could you link to the touch controls one more time, please? ;)

That definitely sounds odd (no pun intended). The Sub, assuming it is bonded with the area 100s room, should be following the volume as you’d expect, and not merely when you use the controller, and not functioning when you use the touch controls. I’d be really tempted to power cycle both the pair os Era 100s and the mini sub, too see if it continues. If it does, then I’d call back in to Sonos , it sounds like the rep you spoke to just didn’t understand the situation.

Bruce

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Ken_Griffiths

@Corbe,

Whilst researching your issue here and searching the community, I just came across this post from Sonos Staff - see what it says about SkyQ, if that’s what you’re using?…

https://en.community.sonos.com/speakers-229128/troubleshooting-sonos-on-wifi-6856334?postid=16520976#post16520976

It recommends running Sonos products in SonosNet mode too - so it’s worth trying my suggestion, I think🤔?

C

Corbe

Lyricist III

@Corbe,

Whilst researching your issue here and searching the community, I just came across this post from Sonos Staff - see what it says about SkyQ, if that’s what you’re using?…

https://en.community.sonos.com/speakers-229128/troubleshooting-sonos-on-wifi-6856334?postid=16520976#post16520976

It recommends running Sonos products in SonosNet mode too - so it’s worth trying my suggestion, I think🤔?

Thanks, I will try plugging one to the router so I will at least knowing that’s the issue but location wise it’s not something I can permanently do unfortunately.
Thanks

Ken_Griffiths

Thanks, I will try plugging one to the router so I will at least knowing that’s the issue but location wise it’s not something I can permanently do unfortunately.
Thanks

If it works, then a way around it in the long term is to purchase a Boost and cable that to the router in place of a speaker. You need to test these things first though, to see if it fixes the issue.

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