Contributor I

Answered

Sub-Mini volume does not adjust via ERA 100 volume touch control - support say normal operation, really???

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I just bought a Sub Mini which is working well with my stereo pair of ERA 100 speakers with one major exception.

The touch controls on each ERA 100 do not control the volume of the sub, only the other ERA 100 speaker leaving the sound with either way too much or too little bass depending on if I turned the volume up or down.

The volume works correctly using the phone APP which even brings the volume of the Sub Mini back in sync with the 2 ERA 100s.

Sonos tech support verified this behavior using the support feature which confirmed the volume was moving in sync using the APP but not when using the touch controls in 2 separate submissions.

Sonos Tech support said this is normal behavior but I am a little skeptical of the agent’s response and frequently use the grooved touch volume control.

Is the sub’s volume not responding to the volume touch controls on the speakers consistent with other’s experience?

Any thoughts or suggestions?

ty

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AirgetlamAnswer

Could you link to the touch controls one more time, please? ;)

That definitely sounds odd (no pun intended). The Sub, assuming it is bonded with the area 100s room, should be following the volume as you’d expect, and not merely when you use the controller, and not functioning when you use the touch controls. I’d be really tempted to power cycle both the pair os Era 100s and the mini sub, too see if it continues. If it does, then I’d call back in to Sonos , it sounds like the rep you spoke to just didn’t understand the situation.

Bruce

AirgetlamAnswer

Could you link to the touch controls one more time, please? ;)

That definitely sounds odd (no pun intended). The Sub, assuming it is bonded with the area 100s room, should be following the volume as you’d expect, and not merely when you use the controller, and not functioning when you use the touch controls. I’d be really tempted to power cycle both the pair os Era 100s and the mini sub, too see if it continues. If it does, then I’d call back in to Sonos , it sounds like the rep you spoke to just didn’t understand the situation.

Bruce

D

Dane_1

Contributor I

I have been having the same issue except my Sub (Gen 3) is paired with a stereo set of Ones. I just started noticing this sub volume issue about 2 months ago. Pretty much exactly as you described. The sub volume does not change when I adjust the volume on the Ones that the sub is associated with. In fact, this occurs in two separate rooms with similar setups. My has the issue both when using the app or the local buttons. Even if I turn the volume all the way to zero (0) the sub will keep playing. Annoying. I too got off the phone with tech support and it didn’t really help. I have been in the Sonos ecosystem for over a decade and this is not normal behavior regarding the volume.

Airgetlam

I’d agree, certainly not normal. Have you submitted a diagnostic to Sonos to help them track down this bug? I see you’ve called in, did they ask for a submission?

Bruce

M

maiden 1979

Lyricist I

Hi,

Same problem with my system (stereo pair of ERA 100 + Sub Mini) :

When I modify the volume with the touch control of ERA100 Left, the volume of Sub mini isn’t synchronize. When the volume is @0, I heard the Sub mini to transmit bass sound.

But when I modify the volume with touch coontrol of ERA100 Right or the Sonos App on my Android phone, I don’t have this issue.

jgatie

Hi,

Same problem with my system (stereo pair of ERA 100 + Sub Mini) :

When I modify the volume with the touch control of ERA100 Left, the volume of Sub mini isn’t synchronize. When the volume is @0, I heard the Sub mini to transmit bass sound.

But when I modify the volume with touch coontrol of ERA100 Right or the Sonos App on my Android phone, I don’t have this issue.

It sounds like you have the two Era 100’s set up as separate rooms and the Sub is only bonded with the “Right” Era 100. You should make the two 100’s a stereo pair, then add the Sub to that room.

Begin by removing the Sub from the “Right” room:

https://support.sonos.com/en-us/article/remove-a-sonos-sub

Then stereo pair the “Left” and “Right” room:

https://support.sonos.com/en-us/article/create-a-stereo-pair

Then add the Sub to the paired room.

M

maiden 1979

Lyricist I

Thank you jgatie for your reply.

I applied your recommandation but a have always same problem : No control of Sub volume with only one Era100.

I have only one room in my system : His name is “SONOS”.
In this room, I have 2*ERA100 on stereo pair (Left and Right). And I add in this room, the sub mini.

I can ajdust the Balance of stereo pair with the Sonos app : OK
I can modify the volume of the system “SONOS (L+R+Sub)” with the Sonos app : OK
I can modify the volume of the system “SONOS (L+R+Sub)” with touch control of Era 100 (Right) : OK
I can’t modify the volume of the system “SONOS (L+R+Sub)” with the touch control of Era 100 (Left). When I modify the volume with the touch control of Era 100 (Left), only the volume of the stereo pair is modify. The volume of the sub-mini isn’t modify : NOK.

Cordialy

Ken_Griffiths

If you scroll down you should see ‘Sub Audio’ and in there is the Sub volume slider control. See attached combined screenshots.

R

retire2mtsAuthor

Contributor I

Sonos continues to state that currently the ERA 100’s touch control are not able to control the volume of a linked subwoofer in their system and that the APP should be used to control system volume and keep the sub level in sync with the ERA 100s.

I really miss using the touch controls and probably would not have bought the sub if I knew I would lose the use of the volume touch control on the ERA 100s.

SONOS please prioritize an update to make the ERA touch volume controls work properly with a linked sub.

C

Corbe

Lyricist III

Hi all,

has there been any updates in this? I have a stereo pair of ones (one is A100 and the other A200) and the sub mini. The touch control on the A200 controls the sub volume but the A100 doesn’t!

If I turn the sound down completely on the A100 the sub is still clearly playing the song.

thanks

Ken_Griffiths

Hi all,

has there been any updates in this? I have a stereo pair of ones (one is A100 and the other A200) and the sub mini. The touch control on the A200 controls the sub volume but the A100 doesn’t!

If I turn the sound down completely on the A100 the sub is still clearly playing the song.

As a visitor to this site fairly often myself, I did not realise this was a current issue, Sadly I do not have the exact relevant speakers to help fully test these things, but I have just created a similar setup to try and test this in my Utility room.

I’ve just tried my Sub Mini with One-SL’s (both A100) and that seems to be working just fine. See attached screenshot. The hardware touch controls adjust the volume of both speakers and the Sub-Mini

Anyhow have you ever tried pairing the speakers the other way around to see if that may make a difference, or even perhaps resetting the A100 device only to see if it fixes things?

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