Strange Tone/Noise playing randomly on the Sonos speaker systems, weekend of May 12-13. 2018

Yes, a faint (but irritating) beep (in a room with two Sonos One speakers) that could be heard whether or not the music was playing. Turned off the microphone (for Alexa), but the beeps continued. Beep occurred perhaps every 5-10 seconds for 10 minutes or so, would then stop for 5-10 minutes, and then resume.

May I recommend that within 10 minutes of hearing these beeps, you submit a system diagnostic , and post the number here, or call in to Sonos to discuss it. It's entirely possible that there would be data in that diagnostic that would help Sonos track down what is causing this issue.

That's interesting, just out of curiosity, do you know if the follow-up mode for the Sonos One had been enabled? There's a problem we're working on with that mode where it can cause the chime to sound regularly.

The next time it happens, as Bruce suggests, it'd be great if we can get a diagnostic from your Sonos system and let me know the confirmation number when it comes up?

I did call Sonos support when this happened, and was instructed on how to do a diagnostic; at that point the rep told me to shut off the mike (beeps persisted); I then turned it off (but did not unplug the speakers), and the beep continued for at least 24 hours -- intermittently. It stopped after about 1 day, and I turned the system on after about 72 hours (with the Alexa mike still off), and it seems to be working fine now. I got an email response from the rep and my case # is 00045353

Thanks for your response.

Thanks for the update, nikkiwood. Since you've already got that case going it's best to keep the troubleshooting all in one place. I'll take a look at it and add some notes if I notice anything that the technician should investigate with you.

Glad to hear we're making a bit of progress.

Tried that room again today, and there was no beeping. So I will get up there and turn the mic on to see what happens. I miss Alexa...... 🙂

Laugh. I can completely understand. It would be hard to think of using my Sonos without voice control, now that I've become used to it. "Echo, resume in bedroom" is my morning routine.

My paired 1st gen 5's and sub are giving a beep every few minutes. I have submitted diagnostic 552819110 so please investigate. Thanks.

My paired 1st gen 5's and sub are giving a beep every few minutes. I have submitted diagnostic 552819110 so please investigate. Thanks.
I just took a look at your diagnostic and there's no play commands going to your speakers, so it'd be best to give us a call on our support line and work with a technician to look closer at what's happening.

Hi Ryan, it was happening with the system idle. I was out for a few hours and the beeping has now stopped. There is a jack plug in the back of the speaker which made the noise but the Alexa device has not been connected for some weeks. Is it worth talking to your support line to help them work out what happened ?