Contributor I

Spotify will not play consistently on Sonos Amps!

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When will Sonos and Spotify work together to remedy this issue? Am able to play any other service fine without interruption. Only Spotify gives, "cannot play track..."

cannot play track

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dwalshpilgrimAuthor

Contributor I

Hi John, thanks. Yes, I did remove and re-add and to no avail, unfortunately.

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John B

The fact that it is just Spotify is really baffling. It is probably some weird combination of Spotify, Sonos and other factors. I recall a case where the TuneIn servers picked up by a particular ISP meant anyone with that ISP had breakups on BBC radio stations. No other stations. And everybody with every other ISP had no issues at all.

Not an easy one to troubleshoot that.

Have you tried Spotify through Sonos app and through Spotify Connect? What about Spotify on your phone through a line-in?

Keith N

Sonos Staff

At this point, it might be best to give our support technicians a call to get a closer look at this. Thanks for all the effort and patience, dwalshpilgrim.

Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.

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dwalshpilgrimAuthor

Contributor I

Thanks, Keith. Have tried a half of a dozen times to call support... one hour wait times. Yikes! Will continue to try.

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dwalshpilgrimAuthor

Contributor I

This is crazy! I have found many other users with the same issue and this has been ongoing for a long time. Someone has to get this right.