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kkroell
Contributor I
April 11, 2019
Answered

Speakers stopped working

I have a Beam, Play 1 Pair and Sub in my living room & a Play 1 in my dining room. I use all a surround, although they are listed as separate rooms. The pair in the living room crackled yesterday and today they are not working at all. I disconnected the sub and tried to reconnect it but it says unable to connect. I unplugged speaker pair and sub for 5 minutes, turned my router off and back on and plugged the speaker pair/sub back in but nothing. The Beam in the living room is working and the Play 1 in the dining room is still working but that's all. How do I reconnect the Play 1 Pair and Sub? I have tried to reconnect on both my iPhone and Ipad but nothing works.
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    kkroellAnswer
    Contributor I
    April 12, 2019
    Thank you, diagnostic sent and contacted Support. Problem resolved, it was my router. Thank you
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    2 replies

    AjTrek1
    AjTrek1
    April 12, 2019
    Hi kkroell

    Speakers making a cracklng sound IMO is not good at all. May have a blown speaker or something else. Suggest you submit a diagnostic, post the reference ID in this forum and then call Sonos Tech support. Good luck!
    Together Everyone Achieves More = T.E.A.M.
      kkroellAuthorAnswer
      Contributor I
      April 12, 2019
      Thank you, diagnostic sent and contacted Support. Problem resolved, it was my router. Thank you
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