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cslogg
Avid Contributor I
July 19, 2018
Answered

Speakers randomly turn off

I had two Play1s in the lounge,one in kitchen and one in conservatory and. Bridge connected to my router.Two days ago I added a Beam and set up the lounge speakers as surrounds.I also disconnected the Bridge but connected the Beam to the router.I grouped the kitchen and conservatory together.I will only use the Beam etc for tv and the kitchen/conservatory for music and radio.Since then I am finding the radio turning off every 20 mins or so.When trying to reconnect to radio I get a message from the app telling me Sonos is looking for connection.The latest time it happened Sonos asked me tio add a player,even though app inducates everything is connected.Can anyone help its very frustrating.?So far I have had no trouble with the tv side of the system.
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csloggAnswer
Avid Contributor I
July 23, 2018
I think I may have solved it.I unplugged the Beam from the router and plugged the Bridge back into it.So far its worked fine.No idea why though.
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4 replies

csloggAuthor
Avid Contributor I
July 20, 2018
As an update to this.When the speakers go off the Sonos app indicates that they are still playing as the eq. bars are still moving.Yet no sound comes out.
csloggAuthor
Avid Contributor I
July 20, 2018
Sorry another update.When the sound goes off but the speaker are still playing i need to turn them off.I get a message to say that “cannot connect to sonos player.
Airgetlam
Airgetlam
July 20, 2018
I'd recommend that you submit a system diagnostic within 10 minutes of replicating this issue, and contact Sonos to discuss it. There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
Bruce
csloggAuthorAnswer
Avid Contributor I
July 23, 2018
I think I may have solved it.I unplugged the Beam from the router and plugged the Bridge back into it.So far its worked fine.No idea why though.
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