Question
Sound quality has dropped
Sound quality on my Play 1 has dropped really badly. It sounds just like my old stereo used to sound when one speaker stopped working! I've tried turning it on and off, switching from radio to music on my iPhone. It's really disappointing. Does anyone have any ideas how I can resolve this? The app has got no updates. Thanks
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+21Check bass / treble / loudnes setting, run Trueplay again to see if that helps (assuming your iPhone supprts it).
+22Did you try the Trueplay setup again as Belly M mentions. If still sounds bad you may have hardware issue and best thing to do would be call Sonos
Thank you both. I don't have the Trueplay option on my iPhone. I've logged it with Sonos so will see what they say. Sounds like it must be a hardware issue. Just so disappointing that this has happened!
+21You “could” try a factory reset but its not recommended as the logs are lost but best to speak to Sonos first.
+22I guess you could as a last resort if you feel it isn't working (don't know that it would do any good). If only sonos speaker you have you will lose all settings.
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