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Contributor I
April 6, 2025
Answered

sound cutting out

  • April 6, 2025
  • 11 replies
  • 235 views

My sound cuts out every 10 minutes when playing albums.

I recently switched internet providers from Starlink back to Frontier. No issues with starlink router. I had this problem before with Frontier and remember making changes to the IP address settings.

The usual solutions do not work.

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Best answer by Jamie A

Hi ​@jas619,

Apologies, I misread your initial post. We don’t have any official articles for adjusting IP addresses for Sonos devices, but there are many user created articles. This is a popular one, so is the following topic the one you saw before:

I had a look in our system and there’s no incompatibility with that specific router, nor any settings you need to change. 

If you follow the post above and you still getting music cutting out, then I’d recommend reaching out to our support team for further troubleshooting with them. They have the necessary tools available to look into your system and help you resolve this issue.

11 replies

Senior Virtuoso
May 11, 2025

If that is the case then why not transfer my message to someone who can help? I thought this forum was for that purpose?

Where is technical support?

This forum is useless

This forum is a user forum. Technical support can be found by using the links on Sonos’ web site. Whilst we fellow users can’t help you in this instance it’s far from being a useless forum. Indeed, these forums suggested you contact technical support, an action you seem reluctant to take.