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Jabrony727
Contributor I
March 26, 2019
Answered

SONOS Surround sound Play 1's clipping during playback

Currently running playbase, bridge, sub, play 1's for surround and have play 5 as room supplemental if needed. The base and bridge are direct wired into my Netgear Orbi router. Speakers are updated and current as of 03-25-2019. During all modes of playback the surrounds are clipping, it is incredibly annoying. I submitted diagnostics several minutes after the most current episode (conf code 332641865). Appreciate help if able.
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    Keith N
    Keith NAnswer
    Sonos Staff
    March 28, 2019
    When Sonos runs into a problem with moving data along the network, the audio stream will cut out completely rather than degrade in quality. That said, when it comes to audio quality problems like clipping or distortion, we typically recommend to get in contact directly with Sonos Support. They are able to help determine if the device needs to be replaced. Thanks!
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    2 replies

    AjTrek1
    AjTrek1
    March 28, 2019
    Hi Jabrony727

    It's been two days. Did you get a response to your diagnostic? If so what was causing the issue. If you haven't received a response I suggest you recreate the issue and submit a new diagnostic within 10 minutes.

    Question: Is the Netgear Orbi router a new addition to your network or have you always had it.
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    Keith N
    Keith NAnswer
    Sonos Staff
    March 28, 2019
    When Sonos runs into a problem with moving data along the network, the audio stream will cut out completely rather than degrade in quality. That said, when it comes to audio quality problems like clipping or distortion, we typically recommend to get in contact directly with Sonos Support. They are able to help determine if the device needs to be replaced. Thanks!
    Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
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