Sonos stopped working since latest update.

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Sonos has stopped working since the last update. I tried to reinstall the desktop controller but am told that my OS is too old - I am using Yosemite 10.10.5. I don't want to change my entire OS just for Sonos. Hugely frustrating. Can I get an older version of the controller anywhere to download?

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RickSydAnswer

Lyricist III

So, after further troubleshooting a narrowed it down to a faulty Playbase. It looks like the WiFi is not working anymore on that device. I reset everything and added each speaker back one by one, leaving the Playbase last. All 3 speakers and the sub i could add without any problem. The Playbase though does not create the "SONOS" WiFi network when adding it. I could only add it using a network cable. So i setup 2 rooms, Livingroom and Livinroom2. One "room" has the Playbase and one has the 2xPlayOne and the Sub. All speaker work fine i can even group the 2 "rooms". What doesn't work is to add the sub or the 2PlayOne to the Playbase as surround speaker. It always fails with an error. So i think the Wifi module is either broken or the software update "disabled" the functionality. Looking forward for support getting back to me.

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Ken_Griffiths

RickSyd,

That doesn't happen very often with a Playbase. Hope you get it fixed/replaced soon. Sonos Customer Care are normally able to resolve these type of issues quickly, but suspect this was a coincidence, rather than it being as a result of the update on this occasion. Not seen other similar reports since v10.0 was released.

Anyhow, I hope you get the issue resolved soon. ?

pthancock

Lyricist II

I’ve just contacted them via a DM on twitter, explained what I have checked so far, they asked me to submit a diag report, which I did, within half an hour they came back to me to say I have a hardware fault in my play base, just received confirmation of a replacement being shipped. 😳

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RickSyd

Lyricist III

Wow that was quick, how old was your Playbase?

Ken_Griffiths

I’ve just contacted them via a DM on twitter, explained what I have checked so far, they asked me to submit a diag report, which I did, within half an hour they came back to me to say I have a hardware fault in my play base, just received confirmation of a replacement being shipped. :$Yes, I’ve always found the Sonos Customer Care Team to be extremely helpful too.?