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rgrochal
Contributor I
May 27, 2019
Answered

Sonos speaker disconnected

One of my Sonos 3 speakers was lost from my system and I can't reconnect it. My daughter was running it from the app on her iPhone, but I use the Sonos controller. The speaker is no longer listed in my rooms. Tried everything. I sent in a diagnostic, conf # 101785643 that you can check.

Any suggestions?

Rick
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    rgrochalAnswer
    Contributor I
    May 29, 2019
    Yes, I tried the hard wire approach and that did not work. But, Nick L. from Sonos Customer Care came to the rescue!! He advised that I reset the speaker and then add it back to the system. He provided the steps to both tasks. And it worked! Thank you Nick L. !!
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    4 replies

    Keith N
    Keith N
    Sonos Staff
    May 28, 2019
    @rgrochal -

    Thanks for the diagnostic report. It seems that there is a Play:3 in the Kitchen. Is there another that should be included? If so, have you tried rebooting the player by removing it from power and plugging it back in? What color is the LED on the top of the missing speaker?

    Alternatively, you can also temporarily connect this speaker to the network using an Ethernet cable and see if it will reconnect. Let us know how you get on.
    Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
    rgrochalAuthor
    Contributor I
    May 29, 2019
    Yes, I have a Play 3 in the Kitchen and it is working just fine. The one that is not working is the one I had in the Dining Room. We disconnected it to play outside and then when brought back inside it was no longer listed on the system. When I plug it in the LED lights go from blinking white, to blinking green (2 of them), and then when I press the top two buttons it goes to solid orange.
    controlav
    controlav
    Lead Maestro
    May 29, 2019
    Did you try hard-wiring it per Keith's suggestion?
    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
      rgrochalAuthorAnswer
      Contributor I
      May 29, 2019
      Yes, I tried the hard wire approach and that did not work. But, Nick L. from Sonos Customer Care came to the rescue!! He advised that I reset the speaker and then add it back to the system. He provided the steps to both tasks. And it worked! Thank you Nick L. !!
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