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dp laing
Contributor I
June 16, 2021
Answered

SONOS ROAM STOPPED CHARGING

ROAM HAS STOPPED CHARGING ALTHOUGH IT DID CHARGe AT FIRST.NOW THeRE IS N LIGHT AT ALL

 

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GuitarSuperstarAnswer
Lead Maestro
June 16, 2021

@dp laing What are you using to charge the Roam with? Can you turn on the Roam? Does the Sonos app see it on your system?

Try rebooting the Roam following these steps:

  1. Disconnect Roam from charging cables and remove it from wireless chargers.
  2. Hold the button on the back of Roam for at least five seconds until you hear the power-off tone and the light above the Sonos logo turns off.
  3. Wait 10 seconds.
  4. Press the button on the back of Roam to turn it back on.
"Receive with simplicity everything that happens to you." - Rashi
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2 replies

P1553d off
Trending Lyricist I
June 16, 2021

Is it me, or is anyone else seeing a pattern here ?

seems to be a design fault. 

 

hi John b, hope you’re well 

GuitarSuperstarAnswer
Lead Maestro
June 16, 2021

@dp laing What are you using to charge the Roam with? Can you turn on the Roam? Does the Sonos app see it on your system?

Try rebooting the Roam following these steps:

  1. Disconnect Roam from charging cables and remove it from wireless chargers.
  2. Hold the button on the back of Roam for at least five seconds until you hear the power-off tone and the light above the Sonos logo turns off.
  3. Wait 10 seconds.
  4. Press the button on the back of Roam to turn it back on.
"Receive with simplicity everything that happens to you." - Rashi
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