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Contributor I
April 23, 2021

Sonos Roam power button - poor implementation

Hi all,

I was so excited to receive my Sonos Roam this week. First Sonos product for me, but I love the brand and my interactions with other Sonos products in the past (friends, showrooms) have always been great. 
 

Unfortunately, I sent my Roam back to Sonos for a refund. The problem? That power button at the back.  Everything else is excellent, sound, design, size, I love it. But the power button is a really poor implementation. There is no click whatsoever unless you press the button really strongly. I never knew if I was successful switching it on or off. If you press the button a bit on one side it just doesn’t work. It got on my nerves and I ended up sending it back. 
 

I was thinking maybe I got a bad unit, but I have seen a few comments in Reddit which are consistent with my experience. 
 

how is it working for you? I might go to a brick & mortar store to try one out. If I can confirm all units are the same I will have to wait until this is fixed or get an alternative brand which, to be honest, I am not happy about. 
 

thanks

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33 replies

Trending Lyricist I
April 23, 2021

No “click” feedback from the button here too - or it is so subtle that the force required to press it prevents proper feeling of this click.

Either a whole batch of Roam have an issue or the person above is mistaken.

dggontanAuthor
Contributor I
April 24, 2021

Quick update: back from a local store that had a while somos roam in display. No stock available which means sales must be going really well!

Good news first: the back button worked much better on the display unit when compared to the one I sent back. Less wobbly around the sides and easier to operate. This makes me think there is some sort of QC issue with these first units. 
 

Now the bad: even with a button operating better, powering the Roam on and off was still a bit hit and miss. At times I wasn’t sure if I was applying enough force as the unit failed to power up. 
 

I will have to wait a bit and see how Sonos responds to this before buying my portable speaker. Shame. 

Prodigy I
April 24, 2021

Quick update: back from a local store that had a while somos roam in display. No stock available which means sales must be going really well!

Good news first: the back button worked much better on the display unit when compared to the one I sent back. Less wobbly around the sides and easier to operate. This makes me think there is some sort of QC issue with these first units. 
 

Now the bad: even with a button operating better, powering the Roam on and off was still a bit hit and miss. At times I wasn’t sure if I was applying enough force as the unit failed to power up. 
 

I will have to wait a bit and see how Sonos responds to this before buying my portable speaker. Shame. 

I think there is inconsistency (hit and miss) on waking in general - whether via the app or the power button.  Particularly the app.  Woke up this morning and opened the app.  Roam still showed as offline. Used the power button - it woke.  (Button gave no clear feedback - but light turned on).  

dggontanAuthor
Contributor I
April 24, 2021

At least I hope the inconsistencies in the app are easy to resolve. 

Lyricist II
April 24, 2021

The power button is in fact not well implemented.

I never know if I had hit it. Switching between WiFi and BT is a lucky game. The  my device turns on alone.

I would prefer a real on and off button that remains off if off. And buttons I can really feel if pressed or not.

For me it is not intuitive. I have to play around too much until I know where I am. I will keep my UE Boom and send back the Roam.

I think I need to wait for the second generation Roam.

Lyricist I
April 26, 2021

I’m also having weird issues with the roam power button.

The button behavior is unclear, the ‘click’ feeling was inexistent the first time, but I’m getting used to it now.

However the unit keep powering on by itself, it starts again after I shut it down, drowning the battery. My understanding is that a quick press will turn the unit into sleep mode and a long press shut it down. But when I do a long press it sometime goes into pairing mode (light blinking blue) or shutting down.  I’m confused.

James L.
Retired Community Staff
April 27, 2021

However the unit keep powering on by itself, it starts again after I shut it down, drowning the battery. My understanding is that a quick press will turn the unit into sleep mode and a long press shut it down. But when I do a long press it sometime goes into pairing mode (light blinking blue) or shutting down.  I’m confused.

The long press to turn it off is around 5-7 seconds, so just make sure you’re holding it down for that long else it will switch to Bluetooth.

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Lyricist I
May 3, 2021

I also was excited to hear my Roam was about to be delivered.  My issue with the power button is the darn unit is too easy to turn on.  With the button where it is, when I toss it in my backpack to take it to a friend's place or on a trip with me I find it’s always on when I pull it out.  What use is a portable speaker if it has no juice left when you pill it out??  Seems to me it would have been easier to either recess it design a guard around it.

Contributor I
May 5, 2021

I'm having this problem too.  The Roam power button has absolutely no tactile feedback and I can't tell if I have operated it or not.  There are times when I hold it down and nothing happens and other times it seems like it does.  Pretty flaky really for an otherwise good device.  As as example it took me several goes to get the Bluetooth led to come on

Xander P
Retired Sonos Staff
May 5, 2021

Hi @chrisjph  - if you’re not getting any kind of click from the power button, then it may be worth reaching out to our Support Team via live chat or phone call :)