Sonos Roam is Pure Garbage

Why can’t Sonos just admit they released a garbage product instead of gaslighting their customers?

Utter crap this thing.   Can never hold a connection for more than 6-7 songs. Stops out of nowhere and then my phone just starts playing from its own speaker for no reason.  When this happens only full reset restart fixes the issue.  This happens at least twice a day so not a rare occurrence at all. 

The embarrassment with friends when using this thing since it just can’t play music continously.   Just had a friend pull out a normal BT speaker half the price that connected instantly and never skipped a beat. 

Love the rest of the products I own, but this one’s crap.

It should never have been released in such an utterly broken state. 
 

I cannot stand this piece of junk, and it’s hurt the Sonos brand for all of us that own it.  If it’s not plugged in or on a charger it’s ALWAYS a dead brick

Two years in and loads of updates and they still can’t get it to work half as well as a $50 JBL.  

Just want to pile on with confirmation of what others have said. 

I’m a (borderline annoying, just ask my family and friends) long-time Sonos fanboy with 12 devices spread throughout my house. Eleven of them are amongst the very best pieces of technology I’ve ever owned. Annnnnd then there’s the Roam. Sometimes it works. Sometimes it doesn’t. Sometimes Bluetooth pairing works great. Sometimes it doesn’t work at all. Sometimes it pairs when I don’t want it to. Even though it spends 98% of its life plugged in on wifi, it refuses to join the network on which its 11 Sonos cousins work flawlessly. The one thing I can count on with Sonos Roam is that, without fail, it will frustrate and disappoint me on a weekly basis. 

My Roam was the last Sonos device I bought a few years ago. In spite of my otherwise amazing experiences with other devices I am hesitant to buy anything new from this company due to my poor experience with the Roam. 

I’ve got two Roams, one of which has been replaced. Spent over four hours one day with no joy, then after another 3 hours got a replacement. Spent another two hours last night on to a specialist/tech support to be told that the fact that I couldn’t get the roams back on line was being looked into, so I would be sent an e-mail when the issues were resolved. I even asked if I could return them and get era100s, obviously paying the difference. I was told that that wasn’t possible, wait for an e-mail, and then the agent cut the conversation after I had pointed out that I could airplay to them, but couldn’t set up a stereo pair, couldn’t set up trueplay, or enable voice assistant. Garbage speakers and not much better support.

I’ve tried so many factory resets, and even have had the speakers sitting next to the router. Might look at other options now.

If your roams work, then I am pleased for you, but if they don’t, join the growing club of disappointment.

I have had my Roam for about two years. It never maintained a consistent connection to the Wi-Fi. I am constantly trying to reconnect. It sits about 10 feet from the router and can’t maintain a connection. And when I try to reconnect it constantly asks me to restart the router. Literally everything else works without issue but this steaming pile of garbage.