Sonos Roam is Pure Garbage

Totally agree I have the Arc and a 1 GBPS connection and it always tells me it can't connect or can't find system it's one of my life worst purchase ever. By the way I'm really good with troubleshooting and have a degree in computer science everything works perfectly at home I have to workstations with custom built PC have my own server workstation but this product is by far the worst 1200$ in the dump nothing less with zero customer service support I even try returning it right after purchased it I had to go through a whole process with Sonos never gave me any option to return or get a exchange or refund and I'm stuck with this crap. Buy something that does both Bluetooth and wi-fi setup not unilateral Wi-Fi that doesn't recognize and good wi-fi connection and just doesn't let you use it at all I'm gonna stop there because it drives me crazy having spent that much money on something that useless 

Welcome to the Community.  I have good news for you. Despite what you say, Sonos in Canada offers a 45-day returns option so I assume it is still not too late to get your money back.

Also, punctuation is your friend.

As you have a degree in CS, maybe go onto look at your issue from another angle of it possibly being an SSDP discovery issue by your mobile device across the LAN and nothing to do with the speed of your internet connection which is irrelevant. I suspect your Sonos product is present on the LAN and can be pinged etc; but ‘multicasting’ device discovery isn’t working as it should be, to be able to discover your Sonos product, perhaps?

Is the wireless LAN segmented across different wireless access points operating on different channels?… something is likely blocking the multicast packets. I would explore that possibility.

I realize that this post doesn’t contribute a thing.  For the 20th time in the past year, I decided I would be optimistic today, spend a bit of time fiddling and cajoling my Roam into waking up and doing something.  30 minutes of futility later, for the umpteenth time, it is totally unresponsive. I was curious and thought I’d just search for “Sonos Roam is garbage” found this thread with others feeling the same.  Comfort in not feeling alone. 

No, I’m not going to get into the specifics of what, how, and wherefor the Roam reacts or behaves.  It quite simply is a useless device and is now in my dumpster.  I have multiple Moves (love), several deprecated 1st Gen Play 5s, Beam, PlayBar, Ones, etc.  Like others, I am a long-time Sonos believer and have also started to build out a collection in my daughter’s home.  But the Roam is a bad product plain and simple.  The other Sonos products have been as reliable as electricity, and that’s how it’s supposed to be.  The Roam on the other hand - I mean who else has gotten sore fingers trying to hold down that undepressable button on that thing ?  The product line is very impressive, but Roam is the rotten egg.

Sounds very much like a non-PD-certified charger issue to me, but if the Roam is already in the dumpster, then I guess my reply doesn’t contribute a thing here either.

@MonteFlag Do you mind fetching the Roam out of the dumpster and shipping it to me? I want another Roam so I can create a stereo pair with mine. I’ll pay for shipping.

Sonos Product Managers, maybe introduce a Sonos Roam BT (think: SL line, but you take away home network capability and the need to use the Sonos app)? It might help stop the bloodshed on this thread. Plus, you got a strong audience willing to buy from this conversation alone. I'd buy it, even for the same price, because I solely use my Roam when travelling for the sound quality in a compact package. In other words, I wanted "just a bluetooth speaker" and was willing to throw money at you knowing full well I was going to use roughly 2% of what you painstakingly designed it for. In my mind, what's another $200 when I already spent $20k with you furnishing my home with speakers I've been desperately trying to hide behind couches and picture frames so my wife doesn’t see it?

I know what you're thinking, this probably could be done with an optional software update, but f- that, make that money. I'll be ready to checkout when you introduce it. You're welcome.

I’m thinking you’re perhaps not up-to-date with Sonos current features - just enable Bluetooth Always Auto-Connect in the Sonos App, when away from Home, the Roam will always auto connect to the paired nearby BT device. It’s a feature you will find available in the Sonos Room Settings in the current version of the S2 Sonos App. It makes the Roam work, rather like a BT speaker when out and about.

Now you can go buy your Roam.👍

My Roam SL hates this feature. Still takes a manual pair away from home. Concur with the OP it is garbage.