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jamiehynds
Contributor I
February 26, 2018
Question

Sonos Randomly Disconnecting

  • February 26, 2018
  • 6 replies
  • 1337 views
Hi All,

I have a Playbar, Sub, Play 5, Play 3 and two Sonos One's. A couple of times a day I lose connection to the entire system - the Sonos app tries to find the Sonos system but can't find anything. Sometimes if I wait a few minutes it will come back to life. Alternatively, if I try to use a different device (iPhone/iPad) - that device will detect the system straight away. Sometimes, I have to reboot my router altogether. I have Google Fiber and using the Google router.

I've submitted diagnostics so if someone could take a look, it'd be great: 141876953

Thanks!
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6 replies

Chris
Chris
Lead Maestro
February 26, 2018
With that many Sonos devices - are you running Sonosnet (I would highly recommend). That takes Sonos traffic off your router wifi and also allows them all to communicate with each other vs. through router. It makes a huge difference in stability with a system like yours.
Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    jamiehyndsAuthor
    Contributor I
    February 26, 2018
    Hi Chris - I've never heard of Sonosnet so I doubt I'm running it 🙂. I just followed the instructions on the app to setup all the speakers. Is there a link you can send me which walkthrough setting up Sonosnet?
    Airgetlam
    Airgetlam
    February 26, 2018
    Standard and Boost Modes
    Bruce
      jamiehyndsAuthor
      Contributor I
      February 26, 2018
      Standard and Boost Modes

      Thanks Bruce. Can you confirm if the 'boost speaker' has to be permanently connected to the router via ethernet cable, or does it just need to be connected for a few minutes while BOOST is being configured?
      AjTrek1
      AjTrek1
      February 26, 2018
      The Google fiber box is set to default to 5Ghz. Sonos prefers 2.4Ghz. You may have to switch it to Auto or name each band with a different SSID. Click the link for more info. If you are unable to do it contact Google Fiber and have them walk you through the process.

      https://support.google.com/fiber/answer/4584198?hl=en&ref_topic=2430424

      Cheers!
      Together Everyone Achieves More = T.E.A.M.
        Airgetlam
        Airgetlam
        February 26, 2018
        Boost mode requires the speaker (or BRiDGE or BOOST) to be permanently wired to the router. Otherwise, SonosNet doesn't exist.
        Bruce
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