Sonos Play 5 just stopped work after less than 5 years

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My Sonos Play5 just stopped working today. It doesn’t get any juice anymore. I used to think that Sonos was a high quality product.

From an ecological perspective I don’t think I want to buy a product that only lasts 5 years

From a commercial perspective I don’t see how a 15% reduction offered by support would make up for this defect. Are consumers supposed to spend almost 600 euros ever y 5 years on new Sonos products?

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A

amunAnswer

My Sonos Play5 just stopped working today. It doesn’t get any juice anymore.

You may be able to find a company in your country that will fix them. My Play 5 Gen 1 went wrong and a company fixed it for about a quarter of the cost of a replacement Sonos unit - even allowing for their 15% discount.

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B

BenGiTo

Lyricist I

Same here my Play5 (Gen1) stopped working and plug from the device sent me some electric shock when touch it. Was also about to expand my set up but will out things on hold now.

Have you contacted Sonos, they may offer you discount on newer devices.

I will but the device was working perfectly and decided to die. Was thinking it would last much more than this…

bockersjv

Local Superstar

And they normally do. I had a Play 5 Gen 1 fail after just under 3 years, and got a great deal on the newer model, so was happy. My brother has 3 that are still going strong after over 10 years.

It’s just the electronic luck of the draw.

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