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Question

Sonos play 3 will not turn on

  • October 26, 2020
  • 3 replies
  • 239 views
M

My Sonos Play all of a sudden will not power on.  It is approx 3 years old.  Have difference power cords, reset etc.  

 

Any other ideas?

 

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3 replies

Paul A
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  • Paul A
  • Retired Sonos Staff
  • October 26, 2020

Hi @mjf60172.

Welcome to the Sonos community and thanks for reaching out to us and for doing the extra effort of starting with the basic troubleshooting steps. I understand your situation and would want to help out.

I would like to recommend contacting our technical support team for more in-depth troubleshooting steps or a possible product replacement.

Please let us know how it goes. We are always here to help out.

Thanks,

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M
  • mjf60172
  • Author
  • Contributor I
  • October 27, 2020

Thanks Paul, ill give that a go 

Paul A
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  • Paul A
  • Retired Sonos Staff
  • October 29, 2020

Hi @mjf60172.

You’re welcome. Please let us know how it goes with our technical support team so other members of the community who might have the same issue as yours and who are looking for answers may find your thread helpful and be able to follow through with the process on what was done.

Please let us know how it goes. We are always here to help.

Thanks,

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