Contributor II

Sonos play:1 low bass popping

44 replies
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Hi- I've been using my sonos play:1 for a month. I've noticed a low bass popping sound intermittently. I've used the trueplay calibration twice to no avail. I've also sent off a diagnostic. Is anyone else having the same problem?

An example track where this occurs is Coldplays track "magic".

Any tips would be most appreciated.

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M

mylespage

I also have had this issue for a year or so now 2 x Play 1's in the kitchen playing from Spotify.. popping is not always present but I guess on around 20-30% of tracks we listen to. When it happens it ruins the experience, Trueplay seems to be the issue with it off the problem almost goes away but the sound is dull and flat when off.
I also have other sonos speakers (4 x play 5's gen 1 & 2 & a play 3) never had an issue. I guess I will log a diagnostic etc. etc. as I have in the past but still no change.

Y

Yiannis74

I also have had this issue for a year or so now 2 x Play 1's in the kitchen playing from Spotify.. popping is not always present but I guess on around 20-30% of tracks we listen to. When it happens it ruins the experience, Trueplay seems to be the issue with it off the problem almost goes away but the sound is dull and flat when off.
I also have other sonos speakers (4 x play 5's gen 1 & 2 & a play 3) never had an issue. I guess I will log a diagnostic etc. etc. as I have in the past but still no change.

Unfortunately this is indeed the case in my experience. Enabling Trueplay makes the bass popping / distortion worse on the Play 1 / Sonos One. It does not occur on every song but it is especially prominent with bass heavy tracks and from a volume level of 50-55% and above. Having gone through multiple Play 1 / One units (purchased, sold on, etc.), it appears the issue stems from a speaker design limitation. The default Sonos sound 'flavour' is very bass heavy and this becomes even more pronounced with Trueplay enabled. In my view, the Sonos One simply cannot cope with this amount of bass which results to the bass 'popping' distortion we experience. I have gone through the diagnostic / troubleshooting process and it does not resolve this. Reducing the bass (by a lot) seems to help but this exposes harshness in the upper midrange which quickly turns into listening fatigue (for my ears). I have found a setting that helps a bit: Deactivate Trueplay, set bass at -4 clicks, set treble at -2 clicks, set volume limiter at 75%.

K

k.grimstrup

Lyricist I

Hi- I've been using my sonos play:1 for a month. I've noticed a low bass popping sound intermittently. I've used the trueplay calibration twice to no avail. I've also sent off a diagnostic. Is anyone else having the same problem?

An example track where this occurs is Coldplays track "magic".

Any tips would be most appreciated.

Hi. I have experinced the same issue on my Play1. it is caused by Trueplay. I use my speaker in a small room approx. 7 m2. I move my speaker to a large room, and run Trueplay caibration again, and the problem is solved. I beleave Trueplay calibration is not working properly in small rooms.

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n84

Lyricist I

I had the same problem with my Play1 in my Kitchen with Trueplay on. I moved it into my living room where my stereo pair is and re-tuned it. Brought it back to the Kitchen and the popping is gone. I’m convinced it’s a problem with the Trueplay calibration.

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