Sonos Move turns on automatically when on charger loop.

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Hi, all,

I just bought a Sonos Move and the sound is amazing.

But when I leave it on the charger loop and short press the Power Button, the LED light will turn off and I think it goes to "standby or sleep mode", but after around 20 mins, it just wakes up automatically. I did not do anything in the 20, even not open the Sonos App.

Does anybody have the same issue? Or the product is intentionally designed like this?

Sonos Move

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Simon B

Retired Sonos Staff

Hi @steamed_fish, thanks for the update. I apologize for what happened upon checking the case number you provided, and for further assistance, there are still some troubleshooting steps that need to be performed. Kindly contact our phone support team so they can have this issue escalated. Since I coordinated this issue with our specialist, this needs to be checked over the phone to investigate this issue thoroughly.

Please, feel free to let me know if you require any further information.

We're here to answer any further questions you have.

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