Contributor I

Sonos Move keeps going offline

Forum|Forum|6 years ago
June 16, 2020
21 replies
2614 views

Just got my Move a week and half ago, joined with rest of my system no problem. First issue has been battery dying within 18 hours. So in trying to fix that problem by resetting it, turning it off for 30 secs per Sonos suggestions, I am now having issue of the Move staying online. Every time I go to use it, it’s offline. Once I turn it back on manually, battery is at 85%, so that’s not why it’s offline. I added a Boost last night to try and ensure my WiFi is stable. My worry was, it would go offline if it loses WiFi. Problem still exists. Looking for suggestions.

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A

aix

Lyricist III

just to clarify, without the ‘battery saver’ feature enabled, the Move simply falls asleep, when off it’s charger, (you can equally short-press it’s rear top power button to put it into sleep mode) is that not what you’re seeing at the moment?

Yes, without the ‘battery saver’ feature enabled, the Move falls asleep, not fully off.

The problem is strange and not very repetitive. It's hard to understand why. Perhaps the reason is in WiFi. Maybe someone in the neighborhood turned on another router, and because of this I had such a problem.

I'll see how it will work with 'battery saver' off

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