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heidilynn4080
Contributor I
August 5, 2020
Question

Sonos Move Battery Life

Hi, I have spoken with support on this issue in the past, but it still seems to be an issue. We fully charged our Move on 8/1 at 5:40 pm and took it off of the charging base. We did not turn it on again until today 8/5 at 9:00 a.m. and the battery life was at 17%. Is this supposed to be happening? Because it can be rather frustrating to have charged it all of the way, only to go to use it later and basically have it be dead even though we haven’t powered it up at all in the time between charging it and powering it up. So far, we have been incredibly disappointed with this product.

And yes, we made sure it was powered off when we took it off the charging station.

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    bockersjv
    bockersjv
    Local Superstar
    August 5, 2020

    I know. I was joking. hence the “but seriously”

      Bumper
      Bumper
      August 5, 2020

      January to May, that’s impressive standby. But seriously Sonos do seem to have assumed people will leave it always on the charging base, which is wrong. 

      It’s not January to May unfortunately. That’s August 1st to August 5th. 100% battery power to 17% without the speaker having been turned on once. That’s just not acceptable. 

      Hey Heidilynn if you are still within your return period send it back and tell them why. We need to light a fire to get them to fix this defect and speaking with our $$$ is the only message they understand.

      sjw
      Local Superstar
      August 5, 2020

      Imagine if Sonos stopped ignoring this issue and started commenting in the threads complaining about it.  Just any sort of update other than all that happens now……. ‘Never heard of this issue, can you submit a diagnostic?…. ‘

      Bumper
      Bumper
      August 5, 2020

      Imagine if Sonos stopped ignoring this issue and started commenting in the threads complaining about it.  Just any sort of update other than all that happens now……. ‘Never heard of this issue, can you submit a diagnostic?…. ‘

      Maybe as Airgetlam suggests it's a battery issue? Would this

      explain the silence?

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