Prominent Collaborator I

Answered

Sonos Move Battery

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I recently acquired a Sonos Move, which has replaced a Play 1 in our dining room. We have so far used it predominantly moved into the bathroom as needed and for occasional dinner background music in the dining room. It’s always connected to Wifi - not yet used the Bluetooth functionality. We will also be using it on the patio when/if the UK weather improves in the summer. (also on Wifi but may need to use Bluetooth if kids want to take it down the end of the garden. We’ve had it a few weeks and I’m reasonably happy with it.

When not used in the bathroom it has always been kept on it’s charging base. Recently though I have noticed in the app that it never gets to 100% charge, always stopping at 95%. On the odd occasion, it has shown 100% in the app for around 1 second then changes to 95%.

I should point out that I don’t have voice services active but I do keep the mic on for auto true play.

So - is this normal battery behaviour? Should I take it off the charger for a while? I’m a litle concerned there is a battery fault that will only get worse over time.

Apologies if this has already been asked in another thread

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AjTrek1Answer

Hi

You should see 100% in the app. You might try these steps (both or singularly):

Allow the Move to drain it’s battery completely and re-charge
Delete the Sonos app and reinstall

If nothing works then I’d submit a diagnostic and post the reference ID in this forum. Then contact Sonos by phone, twitter or facebook. In truth submitting the diagnostic may not be necessary unless it can detect a faulty charging component :thinking: however, I’d submit it anyway. Let us know how things sort out.

Cheers!

Together Everyone Achieves More = T.E.A.M.

Show previous replies

A

Anonymous

The Move’s battery should last 5-6 days while it is in sleep mode. If it is physically powered off by holding the button down, it should last about 10 days.

S

sjw

Local Superstar

Thanks.

When physically powered down, is anything still running as that still seems a short amount of time. If I power my tablet down fully it loses 1-2% a week.

Any idea of why it still drains at such a rate?

C

Clinical PrecisionAuthor

Prominent Collaborator I

Thanks @Richard F.

I’m starting to believe there’s some kind of issue with the app reading the charge level as you have confirmed the battery is fine. The app reading seems to default to the 90’s (93 or 95) on opening but after a couple of minutes jumps to 100%. If I change window on my device, or force close the Sonos app, then go back it shows the 90s reading again but then will jump to 100, again after a couple of minutes. Strangely this only seems to occur on the charging base. The app immediately shows 100% on removing from the base.

I have checked the charging connections and they are clean - there is no debris present.

I really like the Move so I can live with this quirk for the time being. Interested to know if there are other in the community that have noticed this or if it’s unique to me!

Ken_Griffiths

Thanks @Richard F.

I’m starting to believe there’s some kind of issue with the app reading the charge level as you have confirmed the battery is fine. The app reading seems to default to the 90’s (93 or 95) on opening but after a couple of minutes jumps to 100%. If I change window on my device, or force close the Sonos app, then go back it shows the 90s reading again but then will jump to 100, again after a couple of minutes. Strangely this only seems to occur on the charging base. The app immediately shows 100% on removing from the base.

I have checked the charging connections and they are clean - there is no debris present.

I really like the Move so I can live with this quirk for the time being. Interested to know if there are other in the community that have noticed this or if it’s unique to me!

Do you have any other type of mobile controller, just wondering if the matter mentioned here is a 'screen refresh' issue and that different manufacturers devices have different rates of refresh, i was wondering if another controller might show a slightly different (updated) display, perhaps?

C

Clinical PrecisionAuthor

Prominent Collaborator I

@Ken_Griffiths

Thanks - only Apple mobile devices in our house I’m afraid. But both my iPad and iPhone show the same behaviour of the Move battery. I’ve tried my kids and wifes devices as well and still the same - but again they are all iPhone or iPad.

I’ll wait until we have an Android friend over and have a play with their device.

N

nswanson60

Lyricist I

The battery will not hold charge and not its dead. I have it on the charger for two days and still nothing. Then I plugged the USB-C thinking it might be the base charger, after six hours again nothing. Maybe I am missing something???? Has anyone had their Move replaced by Sonos due to battery issues? I can see from previous posts here, battery issues are happening often.

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