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That’s it. I give up. I didn’t spend over $1,200 on two speakers to have them suddenly (and randomly) decide to stop working; especially when they used to perform perfectly from my iPhone and Macs. Funny how every few weeks the mandatory obsolescence updates have happened to coincide with the frequency with which my Five series “speakers” have puttered out - to the point where now they are the two most expensive bricks in my home.

Total garbage, Sonos. Total. Neither I nor anyone else I know will ever purchase a product of yours again.

And for all the haters who want me to start tinkering with this or tottering with that - I already have. Plus, I shouldn’t have to waste hours of my time repeatedly changing a myriad of settings on things that USED TO WORK. So stow your derision. These threads are full of folks like me who aren’t falling for this obvious and awful sales scam.

If it’s a “scam”, why do so many users love their Sonos products?

I think it is fair to say that there are a large number of people, and I count myself as one, that have bought Sonos products believing that they will work as advertised. There is nothing in the pre or post sale information or literature that says owning and operating Sonos speakers may need a high degree of technical knowledge and unbounded patience to get the system working, and to maintain it. 
these speakers are sold in mainstream department stores etc. perhaps they need to be sold through specialist outlets or come with suitable caveats. 
just a thought  

@WacKe  -I have around 25 -30 friends, colleagues and family members with Sonos systems. None has any problems and several of them have little knowledge of tech matters. 

With 10 million or so households using the system worldwide, a miniscule fraction of a percent having a problem produces a fairly big absolute number. And most of those problems can be resolved with support. 

For you the problem rate is 100% so I understand your frustration. But you cannot extend your experience to the whole user population. 

Nicely put John B, but those that have issues are as entitled to air their views on this forum, and it would be nice it they weren’t belittled or ridiculed. 
Ps how’s my grammar today?

"Everyone is in favour of free speech. Hardly a day passes without its being extolled. Some people's idea of it is that they are free to say what they like but if anyone else says anything back, that is an outrage." - Winston Churchill.

Nicely put John B, but those that have issues are as entitled to air their views on this forum, and it would be nice it they weren’t belittled or ridiculed. 
Ps how’s my grammar today?

DFTT

I think it is fair to say that there are a large number of people, and I count myself as one, that have bought Sonos products believing that they will work as advertised. There is nothing in the pre or post sale information or literature that says owning and operating Sonos speakers may need a high degree of technical knowledge and unbounded patience to get the system working, and to maintain it. 
these speakers are sold in mainstream department stores etc. perhaps they need to be sold through specialist outlets or come with suitable caveats. 
just a thought  

I could not agree more, and this is my beef with Sonos which are GREAT speakers - when they’re working.

Oh and, anyone who posts thousands of replies on here either is unemployed and has time to waste shooting down criticisms of Sonos, or they ARE employed and in fact get paid to shoot down criticisms of Sonos. Whatever the case I discount their input entirely. Sonos sucks.

@WacKe 

Sonos Staff are clearly identified by the tag under our names. We’re open to discuss pretty much anything Sonos related as long as it doesn’t break the terms of service you agreed to when you signed up to the community. What we do not accept are personal attacks nor defamatory statements made against other community members. If you would like assistance in troubleshooting your Airplay issues, great, we can offer that. If not, you’re more than welcome to voice your opinions, but please be courteous to others here.

 
 
 
 
 
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