Skip to main content
both on TV and music its constantly cutting in and out. My diagnostics # is: 8335003
I am feeling your PAIN I am having the same problem with my set up and rooms are dropping out of the app
Hello there, brendan coyle. Thanks for posting and for the diagnostic report. Are you still having this problem with Sonos cutting out? If so, please submit another diagnostic report and I will be happy to take a look and advise. Thanks!



Luis357: Mind submitting a diagnostic report and replying with the confirmation number it gives at the end? I can take a look and see what's going on.



Thanks!
Certainly, my diagnostic # is 8437729
Did that show anything?
Thanks, brendan coyle. That diagnostic report is showing "Stream Underflow" errors which mean that the data is taking too long for it to get to the intended player. You will want to troubleshoot this in real time by giving our support technicians a call. They can set up a remote session with you to take a closer look at how data is being routed along the network.
Terms & ConditionsCookie settings