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Sebisa
Contributor I
March 30, 2019
Answered

Sono Play 1 stolen

My Sonos Play 1 serial number 7828CAA9FD4C3 has been stolen from my premises last week. Is it possible to track it and block it?
Many thanks in advance
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jgatie
jgatieAnswer
April 1, 2019
Perhaps my suspicion the authorities would be ineffective in using the stolen sonos data to track criminals is wrong. As a simple user, there is much about wifi/lan I'm unclear about. Unless police dedicate personal to this type of stolen mac genre it seems it would be impossible for most departments to solve anything. Nice if I'm wrong which is quite the everyday thing.

The police won't do anything except relay the information to Sonos, and any follow up investigation once the unit is tracked. The only reason Sonos requires the police involvement is to make sure the unit is actually stolen, and to prevent any vigilantism from taking place.
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jgatie
jgatie
April 1, 2019
Anybody could set it up. However, once they do, Sonos will know the IP and be able to locate it. They can then alert the police. Here's a post in another thread that explains Sonos' policy on stolen units:

A speaker was stolen from my system and I was wondering if I can find out the last time the speaker was connected to the system so I can inform the police and check my CCTV.

Hi MadnessYork,

In cases like these we can help but can only release information directly to the police or investigating officer. The first step is to file a police report and have the police department contact us. Our contact information can be found here.

https://en.community.sonos.com/components-228996/can-i-find-a-time-when-a-speaker-was-disconnected-6808660
    melvimbe
    melvimbe
    April 1, 2019
    I would guess that usually what happens is that the thief will sell the unit on to someone else, etc, until eventually, someone who thinks they're buying a used unit sets it up. Since this person doesn't know it was stolen, they're probably not too difficult to locate, and the police can then ask how they got the product, and then trace it back as far as the trail goes.

    And yes, it's alot of effort for a single product, but perhaps they can catch a repeat thief and some of his network.
    Danny
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