Skipping songs, stopping streams across all Sonos 1 and 3 devices...

4 replies
3784 views

Over the last few months we have been having drops in stream and skipping on songs every time we listen. We mostly listen to Pandora and Spotify.

Submitted Diagnostic 569733989

Speed test shows:
Download=87.80 Mbps
Upload=91.61 Mbps

Please help.

db

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Keith NAnswer

Sonos Staff

HI there, Dan Brown_1. Thanks for posting and welcome to the Community. Based on the diagnostic report it seems you have Sonos configured for a wireless connection, but you have a number of wireless extenders that all function on different channels. This can cause a number of problems including what you describe. Could you tell us a little more about your local network setup? Do you have any switches or Ethernet ports available to plug Sonos into the network directly? The more details we have, the better we can assist.

Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.

Keith NAnswer

Sonos Staff

HI there, Dan Brown_1. Thanks for posting and welcome to the Community. Based on the diagnostic report it seems you have Sonos configured for a wireless connection, but you have a number of wireless extenders that all function on different channels. This can cause a number of problems including what you describe. Could you tell us a little more about your local network setup? Do you have any switches or Ethernet ports available to plug Sonos into the network directly? The more details we have, the better we can assist.

Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.

M

Mccluskey1

Contributor I

I’m having a similar problem, I stream music from a cocktail audio system, it will play a song then stop half way through they are mostly MP3 songs this happens continuously, this morning I’ve not been able to listen to 1 whole song. Terry

Jeff S

Retired Sonos Staff

I’m having a similar problem, I stream music from a cocktail audio system, it will play a song then stop half way through they are mostly MP3 songs this happens continuously, this morning I’ve not been able to listen to 1 whole song. Terry

Hi Terry,

Thanks for reaching out. It'd be helpful to see a report from your system after this happens. Please submit a diagnostic report then reply here with the confirmation number.

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R

RogerK

Contributor I

I had similar problem of it skipping tracks when using my iPhone. It turned out that an old Apple TV was still connected and on standby elsewhere in the house. Disconnecting the Apple TV from the mains solved the problem.

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