Trending Lyricist I

Answered

roam won’t wake after quick sleep switch off

29 replies
4948 views

According to the setup instructions the Roam has two modes to save energy.

One is a long five second hold of the power button which requires the same power button to switch on.
The other is to briefly press the power button and when you want to power up the Roam next time to press any button on the unit but this does not work for me as the only way to wake the unit is to use the power button.
Had anyone had any luck with waking the unit using the play/volume buttons?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

James L.Answer

Retired Community Staff

Thanks for that! I’m able to reproduce this on my own Roam and also see the same messaging in app. I’ve flagged this with our engineering team as an issue to be investigated.

While talking about the product tour, it wasn’t intuitive to me that you needed to swipe to move the next screen. Indeed, the first screen says which button to press for Bluetooth, and my thought was that I needed to connect Roam via bluetooth to move to the next screen. I thought it was a more interactive tour. I readily admit that that was a rather silly assumption looking at it now, but maybe a hint to swipe to the next screen may help others who are as easily confused as I am?

That’s something I’ve personally fed back too :slight_smile: I’ll be sure to add your feedback to it.

@Martin Banham - I’ve received a response from our team already. The user guide is incorrect - only the power button will wake the Roam from sleep. The product tour text will be fixed soon.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

Show previous replies

Ken_Griffiths

Yes, I’m certainly not against the play/pause button waking the device, but it’s clear from James L post, it was considered and set aside on the basis that it made it easier to ‘accidentally’ wake in a carry case/bag… that’s not to say Sonos may decide to perhaps revisit the decision.

Personally speaking, it currently works the same as the Sonos ‘Move’ and I’ve not experienced any difficulty waking either device with the power-button press.

I think Sonos should give the option to the user (particularly users like me, who will likely never throw it in a bag). Could be a software toggle to select - “allow any button press to wake”

The issue with such ‘alternate’ user-options are that some ‘novice’ users forget such settings and then generate additional ‘support calls’ stating their play/pause button isn’t working properly etc… bearing in mind that all the buttons on the Roam can be completely disabled in the App already.

That said I’m completely understanding why users here want to see this option.

Schlumpf

Virtuoso

It‘s difficult to give many options to the user and also keep the system simple. :wink:

@Ken_Griffiths

Can you reproduce what i tried to describe...?

Ralf

C

caesar327

Prodigy I

Yes, I’m certainly not against the play/pause button waking the device, but it’s clear from James L post, it was considered and set aside on the basis that it made it easier to ‘accidentally’ wake in a carry case/bag… that’s not to say Sonos may decide to perhaps revisit the decision.

Personally speaking, it currently works the same as the Sonos ‘Move’ and I’ve not experienced any difficulty waking either device with the power-button press.

I think Sonos should give the option to the user (particularly users like me, who will likely never throw it in a bag). Could be a software toggle to select - “allow any button press to wake”

The issue with such ‘alternate’ user-options are that some ‘novice’ users forget such settings and then generate additional ‘support calls’ stating their play/pause button isn’t working properly etc… bearing in mind that all the buttons on the Roam can be completely disabled in the App already.

That said I’m completely understanding why users here want to see this option.

Or better yet- just make it where any button wakes it. I honestly fail to see how a top button could be easily accidentally pressed in a bag. It still requires some fairly significant force on those buttons. I guarantee you the likelihood is extremely low.

Ken_Griffiths

@Ken_Griffiths

I know the wake up function by opening the sonos app...

I wrote: „pressing one of the top control buttons while roam is in standby and the app already is active opened“.
Normaly if the app is open and roam is in standby it is shown as offline and you have to close the app or put it in the background and then open it again or get it back from background to wake roam up.
But this also can be done by pressing one of the control buttons.
With Sonos move this doesn‘t work.

See the bolded text in the quote above...

The only ‘control’ button that I’m aware of which will currently wake the Roam from sleep (not idle/standby mode) is the rear Power button. The Move works in exactly the same way, whether the App is open or not and both devices fall into sleep mode after 30 minutes of inactivity (with exceptions).

Ken_Griffiths

Or better yet- just make it where any button wakes it. I honestly fail to see how a top button could be easily accidentally pressed in a bag. It still requires some fairly significant force on those buttons. I guarantee you the likelihood is extremely low.

Well it’s just a case of wait and see if Sonos implement it - maybe if they do, then they will do it for the Sonos Move too.

Schlumpf

Virtuoso

@Ken_Griffiths

May be i can‘t explain it exactly enough…

Perhaps you can try it yourself and reproduce it.

If the top control buttons really would be without function while roam is in standby, its status (just in the app) won‘t change from standby to active while nothing is done with the still opened app.
Give it a try… let the app stay open, put roam to standby by pressing the power button (it will be shown as offline), then press roams play button on the top… after a few seconds roams status will change to active in the app, but ONLY in the app. You can‘t control roam with its hardware buttons, but for me the question is: Is it online or offline…

PS:

In my opinion this is a bug, because if roam is on that status (shown online in the app but still seems to be offline, no LED active and doesn‘t react on hardware buttons) you are not able to wake it up (because for the app imo it allready is online) by restarting the app.
Now you only can directly start music from the app on roam or press its power button to get the LED active and roam working as normal.

Ralf

Ken_Griffiths

@Ken_Griffiths

May be i can‘t explain it exactly enough…

Perhaps you can try it yourself and reproduce it.

If the top control buttons really would be without function while roam is in standby, its status (just in the app) won‘t change from standby to active while nothing is done with the still opened app.
Give it a try… let the app stay open, put roam to standby by pressing the power button (it will be shown as offline), then press roams play button on the top… after a few seconds roams status will change to active in the app, but ONLY in the app. You can‘t control roam with its hardware buttons, but for me the question is: Is it online or offline…

PS:

In my opinion this is a bug, because if roam is on that status (shown online in the app but still seems to be offline, no LED active and doesn‘t react on hardware buttons) you are not able to wake it up (because for the app imo it allready is online) by restarting the app.
Now you only can directly start music from the app on roam or press its power button to get the LED active and roam working as normal.

Yes, my apologies, I am able to reproduce that issue too - I agree it seems like a bug.

Schlumpf

Virtuoso

@Ken_Griffiths

Thanks for varifying this…

It should be fixed soon because it probably will drain the battery and people will wonder why the battery drains like this in „standby mode“ (which in fact then isn‘t a standby mode, if you hit a top button by mistake).

Ralf

C

caesar327

Prodigy I

@Ken_Griffiths

Thanks for varifying this…

It should be fixed soon because it probably will drain the battery and people will wonder why the battery drains like this in „standby mode“ (which in fact then isn‘t a standby mode, if you hit a top button by mistake).

While I like the Roam, I think there are definitely a number of bugs to be worked out. (Reading this forum shows a few). Mainly the bugs seem centered around the battery, waking, charging and the like. Probably the biggest issue being battery drain. No way it goes 10 days on standby - unless you never touch the Sonos app for any other reason during that time - and even then I doubt it. And I’m not sure you get 10 hours of play on a full charge I think 6 or 7 if you are lucky.

One possible bug I noticed today, - -the blinking orange light indicating the battery is running low, did not come on until less than 10% was left. All of the documentation I’ve seen says that it will come on with less than 15% remaining.

All of this makes it feel a bit like it was rushed to market a little early (perhaps to meet investor/quarterly earnings targets).

Here’s hoping for software fixes soon.

Sign up

Login to the community