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roam won’t wake after quick sleep switch off

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According to the setup instructions the Roam has two modes to save energy.

One is a long five second hold of the power button which requires the same power button to switch on.
The other is to briefly press the power button and when you want to power up the Roam next time to press any button on the unit but this does not work for me as the only way to wake the unit is to use the power button.
Had anyone had any luck with waking the unit using the play/volume buttons?

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James L.Answer

Retired Community Staff

Thanks for that! I’m able to reproduce this on my own Roam and also see the same messaging in app. I’ve flagged this with our engineering team as an issue to be investigated.

While talking about the product tour, it wasn’t intuitive to me that you needed to swipe to move the next screen. Indeed, the first screen says which button to press for Bluetooth, and my thought was that I needed to connect Roam via bluetooth to move to the next screen. I thought it was a more interactive tour. I readily admit that that was a rather silly assumption looking at it now, but maybe a hint to swipe to the next screen may help others who are as easily confused as I am?

That’s something I’ve personally fed back too :slight_smile: I’ll be sure to add your feedback to it.

@Martin Banham - I’ve received a response from our team already. The user guide is incorrect - only the power button will wake the Roam from sleep. The product tour text will be fixed soon.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

James L.

Retired Community Staff

Hi @Martin Banham,

Hmm, you’re correct, it doesn’t wake up with any other button press other than the power button. Could you please link me or tell me where the instructions you saw that say you can do this?

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

Martin BanhamAuthor

Trending Lyricist I

Hi James.
in settings / system / Roam, underneath Hardware, click on “Get to know your Sonos Roam”. A pop up Product Tour is displayed. Swipe left through this and you find the tip of “Save Some Energy”.
I've attached pictures.

I am not Percy Sugden

James L.

Retired Community Staff

Thanks for that! I’m able to reproduce this on my own Roam and also see the same messaging in app. I’ve flagged this with our engineering team as an issue to be investigated.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

melvimbe

Thanks for that! I’m able to reproduce this on my own Roam and also see the same messaging in app. I’ve flagged this with our engineering team as an issue to be investigated.

While talking about the product tour, it wasn’t intuitive to me that you needed to swipe to move the next screen. Indeed, the first screen says which button to press for Bluetooth, and my thought was that I needed to connect Roam via bluetooth to move to the next screen. I thought it was a more interactive tour. I readily admit that that was a rather silly assumption looking at it now, but maybe a hint to swipe to the next screen may help others who are as easily confused as I am?

Danny

James L.Answer

Retired Community Staff

Thanks for that! I’m able to reproduce this on my own Roam and also see the same messaging in app. I’ve flagged this with our engineering team as an issue to be investigated.

While talking about the product tour, it wasn’t intuitive to me that you needed to swipe to move the next screen. Indeed, the first screen says which button to press for Bluetooth, and my thought was that I needed to connect Roam via bluetooth to move to the next screen. I thought it was a more interactive tour. I readily admit that that was a rather silly assumption looking at it now, but maybe a hint to swipe to the next screen may help others who are as easily confused as I am?

That’s something I’ve personally fed back too :slight_smile: I’ll be sure to add your feedback to it.

@Martin Banham - I’ve received a response from our team already. The user guide is incorrect - only the power button will wake the Roam from sleep. The product tour text will be fixed soon.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

Martin BanhamAuthor

Trending Lyricist I

Thanks for the quick response - I am pleased

that I haven’t got a dodgy unit and that it’s working as planned. Perhaps the wake with any key is a roadmap item for later release…I do think it’s a good idea.

I am not Percy Sugden

C

caesar327

Prodigy I

Hi @Martin Banham,

Hmm, you’re correct, it doesn’t wake up with any other button press other than the power button. Could you please link me or tell me where the instructions you saw that say you can do this?

So does this mean when it goes to sleep due to inactivity -- you have to physically interact with it to wake it (you can’t use the Sonos App to wake it -- or Alexa)? If so, that’s kind of odd, since you may want to send it music and not be near it?

Ken_Griffiths

Hi @Martin Banham,

Hmm, you’re correct, it doesn’t wake up with any other button press other than the power button. Could you please link me or tell me where the instructions you saw that say you can do this?

So does this mean when it goes to sleep due to inactivity -- you have to physically interact with it to wake it (you can’t use the Sonos App to wake it -- or Alexa)? If so, that’s kind of odd, since you may want to send it music and not be near it?

I understand it’s possible to wake the Roam from sleep-mode (not powered off-state) by opening the S2 App on the network from either a fully closed state, or by bringing the App into the foreground from a background/minimised state. It also wakes when placed on a charger.

C

caesar327

Prodigy I

@Martin Banham - I’ve received a response from our team already. The user guide is incorrect - only the power button will wake the Roam from sleep. The product tour text will be fixed soon.

James, it would be better to change the product/ not the user guide in this instance. Can you ask the product team to change it to ANY button press wakes (not just the power button)? I just tested this extensively -- and it is a bit of a problem from a typical use case scenario.

For example, you use the Roam generally as a bathroom speaker. So you wake up in the morning, enter the bathroom and want to just say -- “Alexa play my morning music”. But, alas, it’s asleep; and alas you don't carry your phone with you into the bathroom (nor do you want to fumble with the app in the morning). So, then your only half awake self has to press the button on the back (which is a little dodgy to press and get right - there is no real tactile feedback with that very flat button, and no audio feedback noise when successfully pressed to on).

It would be WAY easier to just press either play/pause or volume up/down. There is tactile feedback and you wouldn’t have to wrestle with the Roam as much by using any of the buttons on the top part.

So can you make this request please? Seems like a simple software fix: when in sleep state; power on with press of play/pause button.

Thanks!

Martin BanhamAuthor

Trending Lyricist I

Hi @Martin Banham,

Hmm, you’re correct, it doesn’t wake up with any other button press other than the power button. Could you please link me or tell me where the instructions you saw that say you can do this?

So does this mean when it goes to sleep due to inactivity -- you have to physically interact with it to wake it (you can’t use the Sonos App to wake it -- or Alexa)? If so, that’s kind of odd, since you may want to send it music and not be near it?

I understand it’s possible to wake the Roam from sleep-mode (not powered off-state) by opening the S2 App on the network from either a fully closed state, or by bringing the App into the foreground from a background/minimised state. It also wakes when placed on a charger.

Yes I can confirm that after putting the Roam to sleep last night i’ve just woken it this morning from another room by bringing the app back from the foreground as the red offline dot has disappeared and battery life percentage showing. Thanks Ken.

I am not Percy Sugden

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