Skip to main content
peteyd
Contributor II
April 20, 2021
Answered

Roam gets warm when charging

Hi

 

Got my Roam today and liking it a lot. I’ve had it charging on a wireless charger for 12+ hours and it is showing as fully charged. Was a bit concerned to find it is fairly warm this evening despite not being used for 4-5 hours. This suggests the battery is being charged even though it is at 100% which won’t do it any good. 
 

Or is this normal for speakers that are powered up but inactive? 
 

thanks. 

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    James L.
    James L.Answer
    Retired Community Staff
    April 22, 2021

    Hey @peteyd,

     

    It is normal for the Roam to become warm while charging, especially around the base of the unit where the batteries are located. However, it should never become too hot to touch and does have internal mechanisms to shut off if the temperature gets too high to prevent any damage. :slight_smile:

    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
    View in thread

    14 replies

    Show previous replies
    robr
    Trending Lyricist I
    July 19, 2021

    FYI I have the same issue with my roam.  Melting around the USB port.  It now only has a blinking red light (solid when a charger is plugged in).  On the phone with Sonos right now trying to get it RMA’d.  Also Alexa has never worked on this unit (no it wasn’t muted and it was set up in the Alexa app, I own a ton of Sonos products, a few with Alexa).

     

    After 41:17 on the phone and 84 questions of which 76 were either repeats or ridiculous, I am now awaiting an email with RMA info.  Whoever wrote the CSR scripts should at least make them specific to the product.  I’m being asked about devices connected to the inputs and outputs that don’t exist and the non-existent power cord.  

    robr
    Trending Lyricist I
    July 20, 2021

    ...and several hours later, an email request for more pictures from the CSR I talked to instead of RMA info.

    buzz
    buzz
    Grand Maestro
    July 20, 2021

    robr,

    This melting could be caused by a defective cable. A defective cable can also result in failure to charge. Have you tried using a different USB cable?

    robr
    Trending Lyricist I
    July 20, 2021

    Yes, a different cable when plugged in results in a solid red light.  Unplugging it I get a blinking red.

    Also as Alexa has never functioned from day 1, the unit has other issues.  I was willing to live without Alexa, but now it’s dead and won’t turn on even after charging it with a known good charger and cable for 16 hours.  

    Terms & ConditionsAccessibility statement