Contributor I

roam and sonos system

16 replies
471 views

Hi

can the roam play at the same time as the one and 5 and sub?

the Sonos app doesn’t allow me to play music on the whole system including the roam.

it’s either roam on its own without the rest or all the other speakers on their own without the roam.

is this normal or am I doing something wrong?

thanks.

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UKMedia

Please see this article: https://support.sonos.com/s/article/1096?language=en_US#:~:text=While%20holding%20the%20Play%2FPause,ready%20to%20be%20set%20up.

Remember: Sometimes Red Wine helps :)

E

edhulina

Lyricist I

@John B to answer your questions:

Yes I can see all 3 existing system rooms plus the 2 new Roams (both individually and as a “room” when stereo paired) in the S2 app “System” list
Modem/router is Altice One (Foxconn) model UBC1326, with no additional extenders or access points in my home wifi network.
My 3 existing rooms are wired Sonos devices (2 Arcs and 4 One SLs bewteen 3 rooms)
Not sure I understand your SSID question, but i only see one SSID for my network.

I'm at my wit’s end here - about to rebox these Roams up and send them back. They sound great, but are even more complicated to use and pair than my 5 year old UE Booms…...

J

John B

@John B to answer your questions:

Yes I can see all 3 existing system rooms plus the 2 new Roams (both individually and as a “room” when stereo paired) in the S2 app “System” list
Modem/router is Altice One (Foxconn) model UBC1326, with no additional extenders or access points in my home wifi network.
My 3 existing rooms are wired Sonos devices (2 Arcs and 4 One SLs bewteen 3 rooms)
Not sure I understand your SSID question, but i only see one SSID for my network.

I'm at my wit’s end here - about to rebox these Roams up and send them back. They sound great, but are even more complicated to use and pair than my 5 year old UE Booms…...

The Altice One is a bit of an odd animal, being a modem, router and cable box in one. Up to now your Sonos system has not needed to connect to your WiFi (except for the controller). On a quick Google, it appears the Altice has a feature called ‘Smart WiFi’. If you can find out how, i suggest you turn off that feature. That should give you separate SSIDs for the 2.4 and 5GHz bands.

I suggest that as an experiment, you turn off the 5GHz band.

You may need to factory reset a Roam and readd it to your system, but don’t try that initially.

This is all a bit speculative, but ‘Smart WiFi’ sounds like the sort of feature that could cause trouble for a multi-device system like Sonos.

C

ChrisandmarypAuthor

Contributor I

Please see this article: https://support.sonos.com/s/article/1096?language=en_US#:~:text=While%20holding%20the%20Play%2FPause,ready%20to%20be%20set%20up.

So it looks like resetting roam and then adding it again worked. But now I can’t get Bluetooth to connect from my phone to roam? When I keep my finger down on the roam power button it goes straight into power off??? My phone did recognise it at one stage and Bluetooth worked. Any thoughts?

Xander P

Retired Sonos Staff

Hi @Chrisandmaryp, glad to hear you’ve got the Roam connected with the system.

Regarding the Bluetooth pairing, you’ll want to hold the button down for roughly two seconds, until you hear a second chime - releasing at this point should put the Roam in to pairing mode. Pressing the button and then releasing immediately will put the Roam to sleep, while holding it down for about 5 seconds will power it off completely.

Let us know if this helps :)

C

ChrisandmarypAuthor

Contributor I

Thanks mate. I’ll try this 👍

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