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mfermor
Contributor I
December 30, 2018
Question

Reason: The computer "XXXX" cannot be found

Still can't access my computer library. I can through Ethernet cable but when it's just wifi the above message comes up. Does anyone know how to help? The Sonos guy who took hold of my computer said it was an service provider issue when he saw my computer listed as 'N/A' rather than its name. I am so stuck!
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    mfermorAuthor
    Contributor I
    December 31, 2018
    One I believe.
    mfermorAuthor
    Contributor I
    December 31, 2018
    Windows 10
    John B
    December 31, 2018
    OK can we try this please. If this is a Windows PC, please follow the instructions at the following link to set your PC to connect to the 2.4GHz band as a preference. Then restart your computer. See if Sonos library will then work wirelessly. No guarantees but I think we are making progress.

    https://anderson.zendesk.com/hc/en-us/articles/115014906108-Change-Preferred-WiFi-Band-for-Windows-Computers

    PS Just noticed we both live in Poole!
    John B
    December 31, 2018
    One other thought. Is your home network classified as 'private' or 'public' in the Network and Sharing Centre? It should be set to 'Private', which should ensure file sharing is enabled.
    mfermorAuthor
    Contributor I
    December 31, 2018
    I tried to access the 'preferred band' bit but it wasn't even an option on my configure bit (see attachment)! Yep - in Poole!

    John B
    December 31, 2018
    Check that public vs private thing. Looks like you may have single band 2.4GHz anyway
    mfermorAuthor
    Contributor I
    December 31, 2018
    Done that too. Sorry for not saying.
    John B
    December 31, 2018
    It doesn't look like it is a band issue, but we have eliminated some stuff! There is probably some setting in your router that is blocking a fully wireless connection between the Sonos system and computer. Without being able to look, it's hard to guess what that might be.
    John B
    December 31, 2018
    You don't have any switches, access points, extenders etc? Just the router?
    mfermorAuthor
    Contributor I
    December 31, 2018
    Don't think so but I'm not the most technologically competent. Which didn't make things either.
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