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Contributor I
April 13, 2014
Question

playbar and comittment for DTS playback firmware upgrade

I have just added the Sonos Playbar to my samsung smart TV and have discovered the lack of DTS functionality through reading this forum. I find it disappointing that the best we can get is a stereo effect through the playbar?  My originial search was based on identifying a way of using my existing Onkyo nr509 AV Amp with the playbar however that appears to be a no go option as well. The concept of buying and adding the playbar as a step change to the surround sound system I had has left me feeling I have done the wrong thing?  Slightly cheated in a sense too, I hear what Sonos are saying that the majority of content is streamed and agree we use netflix however I also enjoy having a collection of Bluray discs and feel Sonos should fulfil both requirements.  If anyone can give us an  idea as to when this may be re-considered as it looks like Sonos have closed the subject down from reading through the forums.  Do I revert to my old system and return the Playbar to John Lewis could buy a couple Play3's instead?  
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    214 replies

    Lyricist III
    December 30, 2014
    You never said hello - you registered to say goodby and complain. 
    No, you're wrong : https://ask.sonos.com/sonos/topics/dts-support-still-needed-wk2p1?topic-reply-list%5Bsettings%5D%5Bf... My pseudo was razowski84
    But anyway, I let you with your sonos system, good luck
    Dave
    Headliner II
    December 30, 2014
    You never said hello - you registered to say goodby and complain. 
    +10 There Chris 🙂
    Sonos Boost - PlayBar with Surround Sound Play 1's (Living Room) - Stereo Pair Play 1's (Dining Room) - Stereo Pair Play 1's (Kitchen) - Amp with two Canton 845 ceiling speakers (Bathroom) - Sonos Move - HomePod Mini x1
    Lyricist II
    December 30, 2014
    You never said hello - you registered to say goodby and complain. 
    And I can also write this comment with my razowski pseudo if you prefer...
    Dave
    Headliner II
    December 30, 2014
    You never said hello - you registered to say goodby and complain. 
    Super Troll
    Sonos Boost - PlayBar with Surround Sound Play 1's (Living Room) - Stereo Pair Play 1's (Dining Room) - Stereo Pair Play 1's (Kitchen) - Amp with two Canton 845 ceiling speakers (Bathroom) - Sonos Move - HomePod Mini x1
    Lyricist II
    December 30, 2014
    You never said hello - you registered to say goodby and complain. 
    I like when some users, even if they added lots of post are adding some remarks to user who they just want to give them feedback.
    From my point of view and regarding the price :
    1) it's an error to not add the DTS support and getting a feedback from the company telling us to do transcoding is a joke
    2) regarding the politics problems between Sonos and Spotify is a second killer element. I've prefered to switch to another provider where I can use my spotify application and send music to the sound system
    3) I'm not a troll, just an unhappy user and I wanted to give my feedback because the feedback of Sonos left me with a bitter taste after having spent so much money
    4) I put an end to this and I wish you good luck with your Sonos system if this one fits your needs.
    Enthusiast II
    December 30, 2014
    You never said hello - you registered to say goodby and complain. 
    I wish I could afford (not just financially) to do similar. However, i believe that Sonos is a gnat's chuff from getting it right for 99% of us rather than the 75% (I admit, I've just completely made up those stats, but you get the point, yes?).

    The 'simple' addition of DTS, Spotify Connect and AirPlay would go someway. Sonos could offer a discounted switch to dissatisfied users or a trade-in for Playbar 2.0
    Sonos should and could be untouchable if it made such improvements. Us 'trolls' are often told to go elsewhere or stop whinging, but where would the fun be in that?! There'd also be less push to drive Sonos and others forward in the quest for perfection and betterment.

    I did lots of research but still got bitten. I want Sonos to succeed - it's in my interest as a customer that they do so. I also believe that they have the potential to remain untouchable with just some simple improvements. I could swap it out, but I would prefer not to, for now. I already did that with Squeezebox and Pure products.
    Lyricist III
    December 30, 2014
    You never said hello - you registered to say goodby and complain. 
    You are right to feel the way you do, it is a lot of money to spend on a inferior product. Sonos advertises the ability to create a home theater with the purchase of 1 Playbar, 1 Sub, and 2 Play1's. At a cost of around 2 grand, that is a lot of cash to pay for a system that does not support DTS the latest and greatest sound format.

    I have that very same system, with 2 additional play 5's in living room and 2 play 1's in my bedroom. For someone looking for a true Home theater they need to look else where. With that being said I'll never give up on Sonos, I love playing music on the Sonos. The ability to play music throughout the house, the user friendly app, the sound quality blows me away. I mainly listen to my own iTunes library and Pandora I'm a big fan of Pandora.  Sonos is a high quality innovative product. Over time I'm sure will see advancements made on the Playbar including the DTS support. 

    It's not perfect and what is now a days with technology changing as fast as it does. I'm sticking with Sonos, for simplicity sake my next TV will have the ability to pass the DD or the DTS signal to the Playbar.                     
    Lyricist III
    December 30, 2014
    I'm amazed at this outrage against simply transcoding DTS-only tracks to DD. Chances are your players will do it and your TV will throw it through TOSLINK. If not, simply get rid of your discs and just use Kodi/XBMC or whatever... I'm quite confident there's no single human being capable of telling apart DTS from DD in a double blind test.
    Sonos has already given an statement about this issue: there will be no DTS support for the Playbar and they didn't ever told it would. Coming to this thread just to keep pestering instead of trying to find workarounds or alternatives looks childish and a waste of time that should have been better spent researching before purchasing.
    Trending Lyricist I
    December 30, 2014
    @ Fran - how about doing some research before commenting?  The whole premise of Sonos is its simplicity.  You plug - you play.  It has been the one and only hifi purchase I have made that my wife and kids could instantly use and have kept using. 

    Now luckily for me, i didnt invest in a Playbar before finding out it didnt support DTS, but you can imagine my disappointment when I realised that my desire for a one-house system could not be fulfilled with Sonos without hacks that make the system no longer wife and kid friendly.

    Furthermore, more and more TVs are passing DTS via the inputs from connected devices or directly from in-built apps like the awesome Plex app on Samsung.

    The people on this thread are only here to voice their disappointment.  I bet everyone who has complained would jump for joy if Sonos added DTS to the playbar - myself included.
    Trending Lyricist I
    December 30, 2014
    The sheer amount of whinging is just insane. I suggest those that want DTS a through a specific product shouldn't buy ANY system at all. Within months a newer and better sound source will be available such as Dolby Atmos and unless you buy an Onkyo 636 or higher you won't have it. And then as I said earlier HDMI will change and then all the current systems will be redundant again. I'll say it again so the 1% of audiophiles get it, SONOS decided to use software updates to enhance their products as technology improves. Who really knows what DTS is planning or what SONOS has planned in the future or future products. The Play 3 and Play 5 haven't had hardware updates, so to think they will make a Playbar 2.0 is silly and unnecessary. In regards to not being able to use Spotify, grow a pair and use a different steaming system. The majority of complaints remind me of a 2 yr old chucking a tantrum in the shops because they can't have the toy they want.