Contributor I

Playback speed is too fast

12 replies
2428 views

I just set-up my play 1 with a bridge and connected it to a nas as a music source. It appears that all my songs are playing faster than they should, and the pitch is higher. What could be causing this?

playback speed

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Daniel H

Sonos Employee

Hi User79297

could you please submit a system diagnostics whilst playing a track that is playing too fast?

Please respond back with the confirmation number.

How to submit a system diagnostic

Regards,

Daniel H.

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T

tom levandoski

Lyricist II

Did this problem get resolved. I experience this from time to time as well and cannot figure out the cause. Any ideas?

Daniel H

Sonos Employee

Did this problem get resolved.

Hi Tom,

I haven't heard back from User79297, but if you are seeing the same issue, could you please submit a system diagnostics whilst playing a track that is playing too fast?

Please respond back with the confirmation number.

How to submit a system diagnostic

Regards,

Daniel H.

Help others find useful posts by clicking the like button and selecting the best answer to your question.

J

Jimmy_11

Lyricist I

Did this problem get resolved.

playback speed seems slightly too fast. haven't tried full system reset. confirmation #3939167. Let me know - thanks.

J

Jimmy_11

Lyricist I

playback speed seems too fast. haven't tried full system reset. confirmation #3939167. Let me know - thanks.

T

tom levandoski

Lyricist II

Did this problem get resolved.

Problem seems to have gone away, not sure if it might have had something to do with problems with a faster router band - 5 mhz vs 2.4. My HP printer (and all HP wireless printers) would not support the 5 mhz band. I dropped that down and the problem with Sonos went away. Not sure if this is related, but maybe. Thanks for checking back.

Daniel H

Sonos Employee

playback speed seems too fast. haven't tried full system reset. confirmation #3939167. Let me know - thanks.

Hi Jimmy,

what player and what source were used when this happened?

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T

tom levandoski

Lyricist II

playback speed seems too fast. haven't tried full system reset. confirmation #3939167. Let me know - thanks.

Sonos Player on MacBook, iphone and ipad all hade same issue. Source whas Rhapsody

J

JordanL