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Playback speed is too fast

  • October 17, 2013
  • 12 replies
  • 2343 views
U
I just set-up my play 1 with a bridge and connected it to a nas as a music source. It appears that all my songs are playing faster than they should, and the pitch is higher. What could be causing this?
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12 replies

Daniel H
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  • Daniel H
  • Sonos Employee
  • October 18, 2013
Hi User79297

could you please submit a system diagnostics whilst playing a track that is playing too fast? 

Please respond back with the confirmation number. 

How to submit a system diagnostic 

Regards, 

Daniel H.
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T
Did this problem get resolved.  I experience this from time to time as well and cannot figure out the cause. Any ideas?
Daniel H
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  • Daniel H
  • Sonos Employee
  • February 25, 2014
Did this problem get resolved.  
Hi Tom, 

I haven't heard back from User79297, but if you are seeing the same issue, could you please submit a system diagnostics whilst playing a track that is playing too fast? 

Please respond back with the confirmation number. 

How to submit a system diagnostic 

Regards, 

Daniel H.
Help others find useful posts by clicking the like button and selecting the best answer to your question.
J
  • Jimmy_11
  • Lyricist I
  • August 10, 2014
Did this problem get resolved.  
playback speed seems slightly too fast. haven't tried full system reset. confirmation #3939167. Let me know - thanks.
J
  • Jimmy_11
  • Lyricist I
  • August 10, 2014
playback speed seems too fast. haven't tried full system reset. confirmation #3939167. Let me know - thanks.
T
Did this problem get resolved.  
Problem seems to have gone away, not sure if it might have had something to do with problems with a faster router band - 5 mhz vs 2.4.  My HP printer (and all HP wireless printers) would not support the 5 mhz band.  I dropped that down and the problem with Sonos went away.  Not sure if this is related, but maybe.  Thanks for checking back.
Daniel H
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  • Daniel H
  • Sonos Employee
  • August 12, 2014
playback speed seems too fast. haven't tried full system reset. confirmation #3939167. Let me know - thanks.
Hi Jimmy, 

what player and what source were used when this happened? 
Help others find useful posts by clicking the like button and selecting the best answer to your question.
T
playback speed seems too fast. haven't tried full system reset. confirmation #3939167. Let me know - thanks.
Sonos Player on MacBook, iphone and ipad all hade same issue.  Source whas Rhapsody
J
  • JordanL
  • Lyricist I
  • December 14, 2017
Having this same issue and playing off my Iphone my diagnostic # is 8219284
H
  • Hob
  • Lyricist II
  • February 12, 2018
i am having same issue all of a sudden i submitted while track was playin would love some help
confirmation #8484466
M
  • mjelincic
  • Lyricist I
  • February 22, 2018
Me too. On both pandora and Spotify #994765756
M
  • marknunez
  • Lyricist I
  • May 12, 2018
#11710675 happens with Spotify, SoundCloud, & even after closing and opening app as well as disconnecting & reconnecting.
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