Play one surround speakers show enabled/disabled Wi-Fi grayed out

Your HT setup looks fine and I see you are using the Sonos Optical to HDMI adapter - I assume your TV does not have HDMI-ARC/eARC?

So next, what is the audio output from your TV? If it’s PCM 2.0 stereo only. you will not get the surrounds to play at all - you ideally need Dolby Digital 5.1 (preferred), or DTS 5.1 audio output.

The fact that things are working for music, likely means the issue lies with the audio output from the TV. So check that output next.

One other thing I noticed in your screenshot is that you had muted ‘Cave’ but I suspect you know about that fact already and how to unmute all.

Maybe the below animation will help you to discover the TV audio output too. It’s shown on the ‘Now Playing’ screen when watching a TV Show, or a Netflix Movie etc.

That’s why I was asking: streaming music works from Beam and Surrounds. So, the tv output is where we need to look. What tv make/model do you have, and what do you have the tv audio output set to? 

As always I'd like to thank everyone for their input. 

I've attached pictures of my TV model, my Sonos app etc. 

My TV firmware is up to date. My s

onos app is Sonos not S1. I believe I tried s1 and had more problems which is why I'm not using s1. Maybe I need to try it again I don't know. 

I'm running my beam an optical. Someone noted that I had the mic muted and that was on purpose at the time. I've since done muted but that's not going to change anything with my issue. But I appreciate the individual that noticed it. 

I'm running my beam on optical one because I have a fire stick that's running an HDMI 3/ARC. I did fool with a direct HDMI connection from the Sonos beam to the HDMI 3/ARC input but that didn't solve anything and it appears as though the Fire Stick streaming is less clear. 

Within the fire stick I checked the sound and although I'm not capable of Dolby Amos it is set up to process Dolby digital Plus and everything else. When Irun the test on the fire stick I'm actually hearing the Dolby digital Plus through my play ones. However, when I'm simply streaming an app IPTV that isn't the case. 

Apps like my YouTube or YouTube music are not playing in surround. Netflix is playing in surround!  Things aren't making any sense. I've got a slightly larger Sony Bravia TV in my living room configured and surround and I have no issues. I tried to compare settings and I'm not saying any differences. I'm really at a loss. 

I'm totally confused how Netflix can can be in surround sound but prime isn't. 

Anyway here's a couple of pics Hope somebody can give me something else to try. I also apologize if I missed anyone's question. I typed this thing and then lost it all so this is a redo and I probably miss something. 

Again thank you everyone!

Is it perhaps the older Beam (gen1) that you’re using? If it is, then you need to switch off Dolby digital plus on the TV to get surround sound. Simply switch the audio output to ‘Dolby Digital’ (only) instead for the TV optical output. if there’s an option to let the audio ‘pass-through’ the TV ports in the TV settings then select that aswell.

On the other hand, if it’s a Beam (gen2) then that will support Dolby Digital Plus. If still no joy with those TV settings, then power everything off and wait 30 seconds and then bring all back online TV/Soundbar etc. see if that resolves the matter when playing a movie from Netflix that has surround audio.

Your image above shows the Beam is only receiving stereo, so there’s no “data” playing to the surrounds. It’s not that they’re “not working” so much as “there’s nothing for them to play so they’re not producing any sound”. 
Try Ken’s suggestion and report back. 

Nope, that’s not good enough. If you’re grateful, you should say so 😜

Seriously though, I’m glad you’re up and running. Now get on and enjoy your system. 

👍 thanks again everyone! Already watching a crazy movie with great surround. 

Best regards!