Hello,
Had Sonos play 5 for a while. Stopped working on Wifi. At the moment using ethernet cable. When trying Advanced settings > wireless setup I get "wireless problem" message. Password and SSID are correct. Diagnostics number: 1318001570. Any help would be appreciated.
Play 5 works only on ethernet cable
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+20Had Sonos play 5 for a while. Stopped working on Wifi. At the moment using ethernet cable. When trying Advanced settings > wireless setup I get "wireless problem" message. Password and SSID are correct. Diagnostics number: 1318001570. Any help would be appreciated.
Welcome to the community and thanks for sending in the report. It looks like there may be an issue with the wireless card on your PLAY:5. Please reach out to our phone team who can pick things up from here. You can find our phone number and hours here.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.