Play 5 suddenly stopped working

14 replies
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I've got a Play 5, which has suddenly stop working and disappeared from my list of devices. I've tried the normal things - unplugging and tried to do a new set up. Play5 has static white light until I try to add to network then it flashes all colours (white-orange(red)-green). I've got a diagnostic ref if any Sonos staff are reading - 8395620. TIA

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kibiraa

Contributor I

sonos play 5 White. model S100 1704 94-9F-50-90-76-D

kibiraa

Contributor I

There's no way the right diagnosis slet as it does not work

kibiraa

Contributor I

There's no way the right diagnosis since it does not work

Ryan S

Retired Sonos Staff

Hi kibiraa, if you've plugged that PLAY:5 into the power and there's no lights, try using a different cable and see if that changes things. If it doesn't, likely it's a problem with the player and I'd suggest that you give us a call on our support line. They'll help determine a fault if there is one and assist with options for replacement.

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