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rachelmcnern22
Contributor I
Mar 7, 2020 8:16 PM UTC

play 5 recycled

6 days ago I recycled my Play 5 with Richer Sounds on the back of the Sonos "bricking" of legacy products and used the 30% discount for a new Play5 . I recycled my old Play 5 with the store and have now found out they will no longer be bricking said products but I have now recycled/lost my perfectly good speaker but they ate still offering the 30% discount. What are my rights here? Being a loyal customer I have now lost out!

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    Kumar
    Mar 8, 2020 2:38 AM UTC

    This, from the BBC:

    Sonos said people could now apply for the upgrade discount just by registering the serial number of their existing speaker.

    "We also respect the customer's right to decide for themselves when a product has reached the end of its useful life. So, while we are fully committed to supporting customers that wish to recycle their old hardware, we removed the Recycle Mode requirement from the program," the company said in a statement.

    Where this reported/alleged Sonos statement is and why it is not to be found on this site is a mystery. There probably isn't anything more to the delay in official announcements than corporate inertia.

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    Ken_Griffiths
    Ken_Griffiths
    Mar 8, 2020 11:19 AM UTC

    The story did only break late on Friday evening and we all know that weekends can sometimes delay things. I guess we may hear from Sonos during the coming week. The trade-up programme appears to have been suspended for the moment, looking at my online account ‘system’ and ‘trade-up' tabs, so I doubt that any small delay will have any bearing on whatever it is that’s to be 'officially' announced.

    It’s not entirely clear if some of the media may have jumped the gun here too and released the story early, perhaps in order to get the 'scoop’. It’s therefore slightly difficult to establish if there maybe any inaccuracies in the press articles, but I guess any forthcoming official Sonos announcement will clearly state the changes to the trade-up scheme.

    Hopefully the next few days will reveal the precise detail, but on the face of it, it looks to me like the 30% discount is applicable to those who have the older legacy products and that fact in itself, is being 'rewarded’ without having to now deactivate any of them.

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