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Contributor I
December 14, 2016
Question

Play 5 rapidly blinking green light problem

  • December 14, 2016
  • 5 replies
  • 3825 views
Hi, Any offers for how to resolve a rapidly blinking green light on my Play 5 please? A Play 3 is fine. Alan
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    5 replies

    Chris
    Lead Maestro
    December 14, 2016
    A normal flashing green means its ready to setup. Going into controller - settings...add play unit.

    If it isn't adding or responding .... I guess first I would do is hard reset it since your Play:3 is working and holding all your settings.

    Factory Reset
    PLAY:5 (gen1)
    1.Unplug the power cord from the electrical wall outlet.
    2.Press and hold the Play/Pause button while simultaneously plugging the power cord back into the electrical wall outlet.
    3.Continue holding the Play/Pause button until the light begins flashing amber and white.
    4.Once reset, the light will flash green indicating the product has been reset and can be added back to your Sonos household.


    PLAY:5 (gen2)
    1.Unplug the power cord from the electrical wall outlet.
    2.Press and hold the Connect button while simultaneously plugging the power cord back into the electrical wall outlet.
    3.Continue holding the Connect button until the light begins flashing amber and white.
    4.Once reset, the light will flash green, indicating the product has been reset and can be added back to your Sonos household.
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    ARW276Author
    Contributor I
    December 14, 2016
    Thanks for your time though no success. I'll raise again with SONOS. Alan
    Chris
    Lead Maestro
    December 14, 2016
    Must be some type of hardware failure if reset doesn't get it blinking right.
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    Lyricist I
    May 13, 2017
    Didn't work for me either, was it a hardware failure?
    Airgetlam
    May 15, 2017
    Best to call Sonos if you think it might be a hardware failure. You can find their number and hours at www.sonos.com/contact
    Bruce